24/7 Security & Passenger Service Officer

Carlisle Support Services; Etchinghill; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Health & wellbeing plans

Earned wage access

Discounts and rewards

Full induction and training

Uniform provided

SIA top-up training

Employee assistance program

Refer a Friend £100

Job summary

Carlisle Support Services is recruiting Security and Customer Service Officers for Le Shuttle (Eurotunnel), a vital transport link between the UK and France. The role covers passenger and vehicle management in a fast-paced, safety-critical environment at a 24/7 hub.

Full training is provided and progression into SIA Security Officer roles is possible after vetting. Applicants must be 18+, hold a valid SIA license, and demonstrate strong customer-facing skills.

Qualifications

• At least 18 years old.
• Valid SIA license.
• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in customer-facing roles or interested in building those skills.
• Have previous experience within a SIA Security role as the role will involve passenger car searches, van, and freight scans.
• Public facing customer service experience is essential, preferably within a challenging environment.
• Flexibility to work across different areas of the business and on varied shift patterns.
• Professionalism and enthusiasm is a must as this is a busy and dynamic freight and passenger service role (full training provided).
• A pro‑active, organised approach to work.
• An ability to work under pressure either on your own or as part of a team.
• Excellent good communication skills (oral and written) and politeness are essential as there is a high level of passenger interaction.
• An awareness of Health & Safety and safe working practices is important but full training is provided.
• Building strong relationships as part of a supportive and professional team.
• After completion of the onsite vetting process, candidates with a valid SIA license will have the opportunity to move into the SIA Security Officer role.

Skills

SIA License

Excellent communication

Customer service

Teamwork

Professionalism

Job description

Carlisle Support Services is recruiting Security and Customer Service Officers for Le Shuttle (Eurotunnel), a vital transport link between the UK and France. The role covers passenger and vehicle management in a fast-paced, safety-critical environment at a 24/7 hub.

Full training is provided and progression into SIA Security Officer roles is possible after vetting. Applicants must be 18+, hold a valid SIA license, and demonstrate strong customer-facing skills.