Security and Customer Service Officer

Carlisle Support Services; Etchinghill; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Health & wellbeing plans

Earned wage access

Discounts and rewards

Full induction and training

Uniform provided

SIA top-up training

Employee assistance program

Refer a Friend £100

Job summary

Carlisle Support Services is recruiting Security and Customer Service Officers for Le Shuttle (Eurotunnel), a vital transport link between the UK and France. The role covers passenger and vehicle management in a fast-paced, safety-critical environment at a 24/7 hub.

Full training is provided and progression into SIA Security Officer roles is possible after vetting. Applicants must be 18+, hold a valid SIA license, and demonstrate strong customer-facing skills.

Qualifications

• At least 18 years old.
• Valid SIA license.
• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in customer-facing roles or interested in building those skills.
• Have previous experience within a SIA Security role as the role will involve passenger car searches, van, and freight scans.
• Public facing customer service experience is essential, preferably within a challenging environment.
• Flexibility to work across different areas of the business and on varied shift patterns.
• Professionalism and enthusiasm is a must as this is a busy and dynamic freight and passenger service role (full training provided).
• A pro‑active, organised approach to work.
• An ability to work under pressure either on your own or as part of a team.
• Excellent good communication skills (oral and written) and politeness are essential as there is a high level of passenger interaction.
• An awareness of Health & Safety and safe working practices is important but full training is provided.
• Building strong relationships as part of a supportive and professional team.
• After completion of the onsite vetting process, candidates with a valid SIA license will have the opportunity to move into the SIA Security Officer role.

Skills

SIA License

Excellent communication

Customer service

Teamwork

Professionalism

Job description

Make a Real Impact – Be Part of Something Bigger

Carlisle Support Services is proud to partner with Le Shuttle (Eurotunnel)—a vital transport link connecting the UK and France. We're recruiting Security and Customer Service Officers to support this unique operation, managing both vehicles and passengers in a fast-paced and safety-critical environment.

This is an exciting opportunity to be part of a professional, personable team delivering exceptional customer service and security at one of Europe’s most important transport hubs.

Our Client

Le Shuttle (Eurotunnel) is a railway shuttle service between France and the UK. Carlisle Support Services is recruiting exceptional client-driven Passenger Service Agents to support our client with vehicle and passenger management. This is a unique opportunity to work in a vibrant and fast paced environment as a part of a professional and personable team.

What We Are Looking For

Security Licensed Customer Service Officers to work early, late and night shifts across a 24-hour operation, over a 7-day working week across various 8 & 12-hour shift patterns, 365 days a year. Candidates must be flexible due to early and late finishes.

Is This You

• At least 18 years old.
• Valid SIA license.
• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in customer-facing roles or interested in building those skills.
• Have previous experience within a SIA Security role as the role will involve passenger car searches, van, and freight scans.
• Public facing customer service experience is essential, preferably within a challenging environment.
• Flexibility to work across different areas of the business and on varied shift patterns.
• Professionalism and enthusiasm is a must as this is a busy and dynamic freight and passenger service role (full training provided).
• A pro‑active, organised approach to work.
• An ability to work under pressure either on your own or as part of a team.
• Excellent good communication skills (oral and written) and politeness are essential as there is a high level of passenger interaction.
• An awareness of Health & Safety and safe working practices is important but full training is provided.
• Building strong relationships as part of a supportive and professional team.
• After completion of the onsite vetting process, candidates with a valid SIA license will have the opportunity to move into the SIA Security Officer role.

What You’ll Need To Provide

• 5-year checkable employment/education history.
• Proof of right to work in the UK documentation.
• Complete UK DBS (criminal record check) and overseas criminal record check (if applicable).
• Candidates are required to pass a safety critical medical.
• Successful candidates will need to provide original documentation for detailed screening and vetting processes.
• This could include the following: passport / driving license / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

What You’ll Get In Return

We offer more than just a job—we offer a career path and a community:

Why You’ll Love Working With Us

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top‑up training from our own team of in‑house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

We Welcome Diverse Talent

We’re proud of our inclusive workforce and we encourage applications from people of all backgrounds and life experiences. Whether you’re returning to work, exploring a new career path, or seeking a new challenge—you belong here.

About Us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.