24/7 Emergency Call Handler – Calm Under Pressure

Blue Arrow; Broadland; On-site; GBP 21,000 - 30,000; Full time

Job summary

Blue Arrow is seeking candidates for an Emergency 999 call handler role based in Norwich. The role involves handling emergency calls, requiring excellent listening and communication skills, and the ability to work on 12-hour day or night shifts including weekends.

Interview dates are set for 16th October with a start date of 28th October. Applicants should be able to remain calm under pressure, manage multiple tasks, and support team members during crises.

Qualifications

• Excellent listening skills.
• Effective verbal and written communication skills.
• Ability to make decisions in changing circumstances.
• Prioritise and undertake multiple tasks simultaneously.
• Remain calm under pressure.
• Work as part of a high performance team.
• Accurately take and record information.
• Ability to handle traumatic, emotional and distressing situations.
• Ability to manage and support others during crises.

Responsibilities

• Take and record information accurately during emergency calls.
• Maintain composure and provide clear information under pressure.
• Support and coordinate with others during crises.
• Work within a high performance team to ensure swift decision-making.

Skills

Active listening

Verbal communication

Written communication

Multitasking

Staying calm under pressure

Teamwork

Accurate data recording

Handling traumatic situations

Crisis support

Job description

Blue Arrow is seeking candidates for an Emergency 999 call handler role based in Norwich. The role involves handling emergency calls, requiring excellent listening and communication skills, and the ability to work on 12-hour day or night shifts including weekends.

Interview dates are set for 16th October with a start date of 28th October. Applicants should be able to remain calm under pressure, manage multiple tasks, and support team members during crises.