24/7 DV Cleared Service Desk Agent (London Onsite)

LA International Computer Consultants Ltd; Basingstoke and Deane; On-site; GBP 26,000 - 38,000; Full time

Job summary

LA International Computer Consultants Ltd in London is seeking a Service Desk Agent 24/7 to provide frontline IT support across Microsoft products, operating systems, networks and PCs. You will diagnose incidents, own resolutions and escalate where needed within a strict SLA-driven environment.

The role requires DV clearance and willingness to work fully onsite on a rotating 24/7 shift pattern. Strong customer service, clear communication and teamwork are essential for success in this

Qualifications

• Experience in a Service Desk, IT Support or technical support role.
• Experience supportingMicrosoft products, operating systems, networks, applications and PCs.
• Strong technical troubleshooting and problem-solving skills.
• Experience working within structured service management processes and SLA-driven environments.
• Ability to take ownership of incidents through to resolution or escalation.
• Strong customer service and communication skills.
• Ability to remain effective under pressure.
• Strong team-working skills and personal ownership.

Responsibilities

• Provide technical support across Microsoft products, operating systems, networks, applications and PCs.
• Diagnose and resolve customer incidents and technical enquiries within agreed timescales.
• Take ownership of customer problems and escalate complex issues to appropriate technical teams.
• Follow established service management processes and document actions and resolutions.
• Maintain service levels and ensure customer expectations and SLAs are achieved.
• Support more complex escalations and unexpected technical problems.
• Monitor service performance through reporting and analysis.
• Maintain Known Errors, Workarounds and fixes within the knowledge database.
• Identify opportunities to improve service delivery and existing support processes.
• Share technical knowledge and effective resolutions across the Service Desk team.

Skills

Service Desk

IT Support

Troubleshooting

Customer Service

Incident Management

Ownership & Escalation

Communication Skills

Work Under Pressure

Teamwork

DV Clearance

Tools

Microsoft Windows

Networking Basics

ITSM Tools

Job description

LA International Computer Consultants Ltd in London is seeking a Service Desk Agent 24/7 to provide frontline IT support across Microsoft products, operating systems, networks and PCs. You will diagnose incidents, own resolutions and escalate where needed within a strict SLA-driven environment.

The role requires DV clearance and willingness to work fully onsite on a rotating 24/7 shift pattern. Strong customer service, clear communication and teamwork are essential for success in this