24x7 Service Desk Agent – DV Cleared | On-Site

FryerMiles; Basingstoke; On-site; GBP 74,000 - 92,000; Full time

Job summary

FryerMiles is seeking a Service Desk Agent to join a 24x7 support team on a 6-month rolling contract in Hampshire. The role involves providing technical assistance across Microsoft products, Windows OS, and basic networking, within a structured IT service environment.

You will own incidents, meet SLAs, document resolutions, and contribute to service delivery improvements while working on-site five days a week. A DV clearance is required for this Defence‑sector position.

Qualifications

• Experience in IT service desk/technical support environment.
• Proficient with Microsoft products and Windows operating systems.
• Basic networking and application troubleshooting abilities.
• Experience handling incidents and solving technical problems.

Responsibilities

• Diagnose and resolve technical incidents and user queries.
• Support Microsoft products, Windows OS, networks, applications and PCs.
• Take ownership of incidents through to resolution or escalation.

Skills

IT Service Desk

Windows OS

Networking basics

Incident management

SLA adherence

Customer service

24x7 shift

Job description

FryerMiles is seeking a Service Desk Agent to join a 24x7 support team on a 6-month rolling contract in Hampshire. The role involves providing technical assistance across Microsoft products, Windows OS, and basic networking, within a structured IT service environment.

You will own incidents, meet SLAs, document resolutions, and contribute to service delivery improvements while working on-site five days a week. A DV clearance is required for this Defence‑sector position.