24/7 Breakdown Support Specialist

Halfords Careers; England; On-site; GBP 22,901 - 27,990; Part time

Benefits offered by this job

Pension

20 days annual leave

Employee discounts

Wellbeing resources

Job summary

Halfords Careers is seeking a motivated Breakdown Advisor for our Stafford Support Centre in a fast-paced, 24/7 environment. You will handle commercial breakdowns, work onsite, and contribute to meeting KPIs for service quality and efficiency.

We offer a base salary of £25,446 per annum (pro rata for part time), a pension, and 20 days annual leave. This role is ideal for someone who thrives under pressure and values strong customer relationships.

Qualifications

• Confident communicator with excellent people skills and customer focus.
• Thrives in fast-paced, changing environment with consistent results.
• Proactive, resilient, and commercially aware.

Responsibilities

• Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions-focused experience at every interaction.
• Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence.
• Use strong initiative and sound decision-making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations.
• Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships.
• Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards.
• Maintain a performance-driven mindset, actively participating in training and development to support personal progression.
• Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements.
• Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services.

Skills

Communication

Customer service

Problem solving

Adaptability

Job description

Halfords Careers is seeking a motivated Breakdown Advisor for our Stafford Support Centre in a fast-paced, 24/7 environment. You will handle commercial breakdowns, work onsite, and contribute to meeting KPIs for service quality and efficiency.

We offer a base salary of £25,446 per annum (pro rata for part time), a pension, and 20 days annual leave. This role is ideal for someone who thrives under pressure and values strong customer relationships.