Customer Service Advisor: Uncapped Bonus & Career Growth

Halfords Careers; Scotland; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Annual leave: 5.6 weeks

Garage discounts

Product discounts

Family discounts

Cycle to work

Salary advances

Healthcare access

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Health plan

Pension

Job summary

Halfords is seeking a Customer Service Advisor in the UK to welcome customers, manage job bookings in our in-house system and discuss any technical concerns they may have with their vehicle. You will join a busy Autocentre environment within the UK's leading motoring services retailer.

The role emphasizes delivering excellent customer service, working to targets, and taking advantage of extensive employee benefits including generous leave, discounts and a range of financial planning options.

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and able to use in-house systems.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Experience in an Autocentre environment preferred.
• Full driving licence with <=9 points required.

Responsibilities

• Handle customer bookings in in-house system.
• Discuss technical concerns with customers.

Skills

Customer service

IT literacy

Conflict handling

Target-driven

Autocentre experience

Full driving licence

Job description

Halfords is seeking a Customer Service Advisor in the UK to welcome customers, manage job bookings in our in-house system and discuss any technical concerns they may have with their vehicle. You will join a busy Autocentre environment within the UK's leading motoring services retailer.

The role emphasizes delivering excellent customer service, working to targets, and taking advantage of extensive employee benefits including generous leave, discounts and a range of financial planning options.