23550 - Operations Manager

The Methodist Church in Britain; East Kilbride; Ibrido; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Civil Service pension

Family-friendly policies

Training and development opportunities

Retail discounts

Descrizione del lavoro

HM Courts & Tribunals Service in the Ministry of Justice is advertising a permanent Operations Manager role. Open to existing Civil Service and accredited NDPB staff, the post focuses on leading service delivery across Surrey and Sussex, turning national priorities into local plans and directing teams.

The role is full-time with hybrid working, requiring 60% in an office and travel to courts. You will oversee performance, develop high-performing teams, and build strong stakeholder relationships

Competenze

• Proven experience in an operations or management role.
• Willingness to adapt and learn at pace.

Mansioni

• Lead service delivery across the area with clear direction for teams.
• Coordinate activity to improve productivity and deliver quality services.
• Translate national objectives into local plans with measurable results.
• Manage performance and attendance; develop high-performing teams.
• Identify development needs and implement growth plans.
• Use workforce planning to build resilient, adaptable teams.
• Champion change and embed continuous improvement.
• Allocate resources across operational areas.
• Build collaborative relationships with stakeholders at all levels.
• Support the Deputy Head of Operations to meet needs and objectives.
• Model inclusive leadership and foster a collaborative culture.
• Travel to courts and sites as required by business needs.

Conoscenze

People management

Leadership

Stakeholder relations

Decision making

Communication

Data-driven insight

Descrizione del lavoro

This permanent Operations Manager post sits in HM Courts & Tribunals Service in the Ministry of Justice, and is open only to existing Civil Service and accredited NDPB staff. The job centres on leading service delivery across Surrey and Sussex, giving teams direction and turning national priorities into local plans. It is full-time with hybrid working, though at least 60% of time must be spent in an office, with travel to courts across the area.

What the job involves

• Lead service delivery across the area, giving teams clear direction and focus
• Co-ordinate business activity to raise productivity and deliver quality services across Surrey and Sussex
• Translate HMCTS and MoJ strategic objectives into local plans with measurable results
• Manage performance and attendance and develop high-performing teams
• Identify development needs and put targeted growth plans in place
• Use workforce planning to build resilient, adaptable teams
• Champion change and embed continuous improvement
• Manage resource allocation across operational areas
• Build collaborative relationships with stakeholders at all levels
• Support the Deputy Head of Operations to meet operational needs and performance objectives
• Model inclusive leadership and foster a collaborative culture
• Travel to other HMCTS courts and sites when business needs require

What’s required

Experience

• Proven experience in a challenging operations or management role
• Willingness to adapt and learn at pace

Skills & knowledge

• People management and coaching skills to drive performance
• Strong leadership, including leading teams through change and managing resources
• Making informed, timely decisions and resolving complex problems independently
• Building stakeholder relationships, negotiating and influencing, and collaborating across the business
• Excellent communication and an inclusive, collaborative culture
• Using data-driven tools to identify trends and generate solutions

Checks & eligibility

• Existing Civil Service employee or accredited NDPB employee appointed on merit
• Meet Civil Service nationality rules
• DBS Basic check

Other

• Statement of suitability showing how experience meets the essential criteria

What’s offered

• 25 days annual leave, rising to 30 after five years, plus a scheme to buy or sell up to three days
• Choice of Civil Service pension schemes
• Family-friendly policies, including reduced hours and job share
• Paid paternity, adoption and maternity leave
• Flexible benefits, voluntary benefits and retail discounts
• Free annual sight tests for employees who use computer screens
• Training and development opportunities
• Employee-run networks