1st Line Support Engineer / IT Technican / Field Based / London

Aluminum Window Designs Ltd; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive 1st Line Support Engineer to deliver exceptional IT support across Central London. This role involves installing and upgrading hardware, deploying software, and troubleshooting issues directly at client sites. With a focus on customer service, you'll build strong relationships and ensure a positive support experience. Join a friendly team dedicated to innovation and excellence in IT solutions, and enjoy the opportunity to develop your skills further in a dynamic environment.

Qualifications

• Experience in 1st line support with some 2nd line duties.
• Strong understanding of Windows OS and desktop hardware.

Responsibilities

• Install and upgrade hardware in PCs and Laptops.
• Diagnose and resolve technical issues on-site.
• Provide remote technical support from the service desk.

Skills

1st Line Technical Support

2nd Line Support Experience

Troubleshooting Skills

Customer Service

Windows Operating Systems

Software Deployment

Education

IT Related Degree or Certification

Tools

PC Hardware

Networking Equipment

Job description

1st Line Support Engineer / IT Technican / Field Based / London

Join to apply for the 1st Line Support Engineer / IT Technican / Field Based / London role at Aluminum Window Designs Ltd

1st Line Support Engineer / IT Technican / Field Based / London

Join to apply for the 1st Line Support Engineer / IT Technican / Field Based / London role at Aluminum Window Designs Ltd

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Field Based 1st Line Support Engineer / IT Technican with some 2nd Line Support experience is required to visit client sites in Central London to carry out basic IT support duties such as installing and upgrading hardware in PCs and Laptops, rolling out new software and carrying out basic software and networking troubleshooting.

SALARY:up to £35,000 per annum (depending on experience and qualifications) + Benefits

LOCATION: Travel to client sites in Central London

When not on client sites you will be based in the companys head office near Holborn, London, providing remote technical support from the service desk

JOB TYPE: Full-Time, Permanent

KEY REQUIREMENTS: Working at client sites in Central London is essential to the role. You will be working alone, so must be confident in your IT skills as you will be carrying out basic IT support tasks but will also have an experienced technical team on hand at the companys headquarters to help you remotely if needed.

Job Overview

We have a fantastic new job opportunity for a Field Based 1st Line Support Engineer / IT Technicanwith some 2nd Line Support experience is required to visit client sites in Central London to carry out basic IT support duties such as installing and upgrading hardware in PCs and Laptops, rolling out new software and carrying out basic software and networking troubleshooting.

Working as a Field Based 1st Line Support Engineer / IT Technican you will join a Microsoft Service Provider (MSP) who are dedicated to delivering exceptional IT support and solutions to a diverse range of clients across central London. The company pride themselves on their friendly and professional approach and are looking for a similarly enthusiastic individual to join their small team.

Joining the company as a Field Based 1st Line Support Engineer / IT Technican youll work on several IT projects, carry out general BAU, rollouts, PC and Laptop builds, install and troubleshoot basic networking (firewalls, routers, LAN / WAN etc.) and develop your skills further with the opportunity to move into a more focussed second line support role over time.

If you are a personable techie with a knack for problem-solving, a passion for helping people and fancy getting out and about in the heart of London, providing top-notch technical support directly to clients, then this job could be ideal for you.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as a Field Based 1st Line Support Engineer / IT Technican include:

• Hardware Installation: Getting new desktop PCs and laptops up and running smoothly for clients
• Software Rollouts: Deploying new applications and updates efficiently and effectively
• Troubleshooting: Diagnosing and resolving a range of technical issues on-site, escalating more complex problems as needed to the second and third line support engineers
• Customer Service: Building strong relationships with clients, providing clear communication, and ensuring a positive support experience
• Documentation: Keeping accurate records of work carried out and solutions implemented
  
  

Candidate Requirements

You'll be a proactive and self-motivated individual with a genuine passion for technology and a real flair for customer interaction. Ideally, you'll have:

• Proven experience in a 1st line technical support role, with some exposure to 2nd line duties
• Solid understanding of Windows operating systems, desktop and laptop hardware, and common software applications
• Experience with software deployment tools and methodologies (desirable)
• Excellent troubleshooting skills, with a logical and methodical approach to problem-solving
• Exceptional communication and interpersonal skills you'll be comfortable explaining technical concepts to non-technical users
• A professional and presentable demeanour, as you'll be representing the company on client premises
• A strong work ethic and the ability to manage your own workload effectively
  
  

How To Apply

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13269

Full-Time, IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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