1st Line Support Engineer

Maxwell Bond; Wythenshawe; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Training budget

Annual leave buy/sell

Career progression

Salary review

Job summary

Maxwell Bond is partnering with a leading UK SaaS workforce business to hire a Support Engineer. You will be the first point of contact for customers using enterprise software across NHS, logistics, public safety and retail.

The role offers structured training and clear opportunities to progress within IT. The position is hybrid (2–3 days onsite in South Manchester) with a strong emphasis on customer service, troubleshooting across Windows, Office 365, VPN and remote desktop, and contributing to

Responsibilities

• Respond to support tickets, calls and emails from customers
• Log, prioritize and track incidents in the ticketing system
• Troubleshoot Windows 10/11, Office 365, email, VPN and remote desktop
• Assist with password resets, account access and software installation
• Keep customers updated and deliver high levels of service
• Document solutions and contribute to the knowledge base
• Escalate complex issues to the relevant teams

Skills

Customer support

Windows 10/11

Office 365

VPN

Remote desktop

Tools

Ticketing system

Job description

South Manchester – Hybrid (2–3 days onsite)

We’re working with one of the UK’s leading SaaS workforce businesses, who are continuing to invest heavily in their technology and IT teams.

They’re looking for a Support Engineer to join their support function, acting as the first point of contact for customers using their enterprise software. Their customers include organisations across the NHS, logistics, public safety and retail, meaning you’ll be supporting systems that are genuinely business-critical.

This is a great opportunity for someone looking to build a long-term career in IT, with structured training, a supportive team and clear opportunities to progress into other areas of technology.

What you’ll be doing:

• Responding to support tickets, calls and emails from customers
• Logging, prioritising and tracking incidents through the ticketing system
• Troubleshooting issues across Windows 10/11, Office 365, email, VPN and remote desktop
• Supporting password resets, account access, software installation and connectivity issues
• Keeping customers updated and delivering a high level of customer service
• Documenting solutions and contributing to the team’s knowledge base
• Escalating more complex technical issues to the relevant teams

What’s in it for you?

• Base salary of £27,000 + Annual Bonus
• Hybrid working – 2–3 days onsite in South Manchester
• Buy & sell annual leave
• Significant training and development budget
• Clear progression opportunities across IT
• Salary review within your first 12 months

With continued growth planned across the business, this is a chance to join an established technology company and develop your technical skills with a clear route to progress your IT career.