1st Line Support Engineer

IntaPeople; Cardiff; On-site; GBP 22,000 - 32,000; Part time

Job summary

IntaPeople is recruiting an IT Support Operator for a short-term temp contract in Cardiff, onsite with parking. The role is £19.52 per hour, 35 hours per week, with shifts between 8am–5pm.

The successful candidate will be the first point of contact for IT support, logging incidents, performing basic troubleshooting, managing user accounts, and supporting software and device setups while upholding IT security and maintaining knowledge base documentation.

Qualifications

• Experience in 1st line IT support or service desk.
• Experience with ticketing systems to log and manage incidents.
• Strong communication skills and a helpful approach.
• Comfortable working onsite in Cardiff.
• Available to start at short notice.

Responsibilities

• First point of contact for IT support queries (via phone, portal, email, Teams).
• Logging and resolving Incidents and Service Requests.
• Basic troubleshooting of hardware, software, and user access issues.
• Creating, modifying, and deleting user accounts.
• Supporting users with software and device setups.
• Keeping accurate records and documentation of fixes.
• Promoting good IT security practices.
• Updating the internal knowledge base with fixes and workarounds.

Skills

1st line IT support

Ticketing system

Communication skills

Onsite work in Cardiff

Start at short notice

Job description

IT Support Operator – Short-Term Temp Contract
Location: Cardiff - onsite working - parking available

Rate: £19.52 per hour
Hours: 35 per week (Shifts between 8am–5pm)

An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment.

What you’ll be doing:

• First point of contact for all IT support queries (via phone, portal, email, Teams)

• Logging and resolving Incidents and Service Requests

• Basic troubleshooting of hardware, software, and user access issues

• Creating, modifying, and deleting user accounts

• Supporting users with software and device setups

• Keeping accurate records and documentation of fixes

• Promoting good IT security practices

• Updating the internal knowledge base with fixes and workarounds

What they’re looking for:

• Previous experience in a 1st line IT support or service desk role

• Confident using a ticketing system to log and manage incidents

• Strong communication skills and a helpful approach

• Comfortable working onsite in Cardiff

• Able to start at short notice