1st Line Support Engineer

Firstcom Europe Ltd; Bolton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a leading company as a 1st Line Support Engineer where you will address customer inquiries, troubleshoot issues, and support IT systems. The role requires excellent problem-solving skills and robust knowledge of Microsoft 365 and networking. Enjoy benefits including a pension, life insurance, gym access, and 25 days of holiday.

Benefits

Pension

Free Parking

Simply Health

Life Insurance after 12 months

Bike-2-work Scheme

On-site Gym

Refreshment Facilities

Qualifications

• Good understanding of networking and Microsoft 365.
• Strong communication and organizational skills.
• Experience resolving technical issues.

Responsibilities

• Handle initial inquiries and incidents reported by customers.
• Troubleshoot and resolve technical issues.
• Provide support for software and hardware.

Skills

Networking

Communication

Organizational Skills

Tools

Microsoft 365

Active Directory

DNS

DHCP

Windows 10 & 11

Microsoft Office Applications

Job description

Join to apply for the 1st Line Support Engineer role at Firstcom Europe Ltd.

We are looking for an experienced IT Support Engineer to join our team.

The role involves handling initial inquiries and incidents reported by customers, troubleshooting, and resolving technical issues such as password resets, software installations, and providing support for software and hardware.

The successful applicant will have a good understanding of networking and Microsoft 365, along with strong communication and organizational skills.

The candidate should have a good working knowledge of the following areas:

• Microsoft 365 (Email, SharePoint, OneDrive)
• Active Directory
• DNS, DHCP, File & Print
• Windows 10 & 11 support
• Microsoft Office Applications

It would be advantageous to have knowledge in:

• Virtualization technologies
• Switching & Firewall technologies
• Backup software for Servers and Microsoft 365
• 3CX Telephone systems

Company Benefits include: Pension, Free Parking, Simply Health, Life Insurance after 12 months, Bike-2-work Scheme, On-site Gym, Refreshment Facilities.

Holiday Entitlement: 25 Days (Pro-rated) plus Bank Holidays.

Job Type: Full-time, Permanent.

Salary: From £23,000 per year.

Schedule: Monday to Friday.

Work Location: In person.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT System Training and Support