1st Line Support Engineer

iO Associates; Manchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

An IT services provider in Manchester is looking for a 1st Line Support Engineer to deliver exceptional client service while managing IT support across various environments. The role involves troubleshooting technical issues and requires a minimum of 2 years of experience in support, making it ideal for proactive and self-driven professionals.

Qualifications

• At least 2 years of experience in a service desk or deskside support role.
• Experience in handling customer incidents via phone, email, or in person.

Responsibilities

• Provide support across Windows Server, Windows 10/11, Office 365, and Azure environments.
• Troubleshoot hardware, software, and networking issues.

Skills

Problem Solving

Customer Service

Technical Knowledge

Job description

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Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider that offers tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth goals.

They are offering an exciting opportunity for an experienced support engineer to join their growing team. In this role, you will uphold high standards of client service as they expand their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive work approach.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.

Responsibilities:

• Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and common network hardware and cabling formats.
• Implement and maintain MDM solutions, including Intune, utilizing PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and networking issues, applying knowledge of TCP/IP, DNS, and DHCP.