1st Line support - £40k - Bradford - On-Call Rota

Exalto Consulting Limited; Leeds; On-site; GBP 26,000 - 34,000; Full time

Job summary

Exalto Consulting Limited is seeking a Business and Operations Support Engineer to work onsite in Bradford on a 12-hour shift pattern (4 days on, 4 days off) as part of a 24x7 IT operations team. You will provide 1st line support across hardware, software, connectivity, passwords, and Microsoft 365; log tickets; monitor events; escalate issues; and support business-critical systems in a busy environment.

Requires 2 years service desk or 1st line IT experience; knowledge of Windows, macOS,

Qualifications

• Minimum 2 years’ service desk or 1st line IT support experience.
• Good knowledge of Windows, macOS, Microsoft 365 and basic networking.
• Experience with ITSM or ticketing tools, ideally ServiceNow.
• Strong communication and troubleshooting skills.
• Exposure to monitoring tools, batch processing, backups or mainframe operations would be beneficial but is not essential.

Responsibilities

• Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365.
• Logging and managing tickets via phone, email and self-service channels.
• Monitoring system events, batch jobs, backups and operational alerts.
• Escalating complex or service-impacting issues to 2nd / 3rd line teams.
• Supporting business-critical systems in a busy operational environment.

Skills

1st line IT support

Windows

macOS

Microsoft 365

Networking basics

ITSM / ticketing tools

Strong communication

Tools

ServiceNow

Job description

Business and Operations Support Engineer

Exalto Consulting are looking to speak with candidates for a Business and Operations Support Engineer role based onsite in Bradford.

This is a 24x7 IT support and operations role, working 12-hour shifts on a 4 days on / 4 days off pattern, with rotating days and nights.

The role will involve:

• Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365
• Logging and managing tickets via phone, email and self-service channels
• Monitoring system events, batch jobs, backups and operational alerts
• Escalating complex or service-impacting issues to 2nd / 3rd line teams
• Supporting business-critical systems in a busy operational environment

Ideally you will have:

• Minimum 2 years’ service desk or 1st line IT support experience
• Good knowledge of Windows, macOS, Microsoft 365 and basic networking
• Experience with ITSM or ticketing tools, ideally ServiceNow
• Strong communication and troubleshooting skills
• Exposure to monitoring tools, batch processing, backups or mainframe operations would be beneficial but is not essential.