1st Line Service Desk Support

Pontoon; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company is seeking a 1st Line Service Desk Support to provide exceptional customer service to over 2,000 end users. This role involves problem-solving, logging incidents, and building relationships to ensure swift resolutions. Ideal candidates will possess excellent customer service skills and a basic understanding of ITSM systems, with training provided for specific platforms. Join a dynamic team and embark on a rewarding career journey!

Qualifications

• Excellent customer service skills with a calm, assured, and empathetic approach.
• Basic understanding of ITSM systems; prior experience is a plus.
• Exposure to platforms like iOS, Windows 11, and meeting room technology is beneficial.

Responsibilities

• Provide proactive, customer-focused support in a face-to-face setting.
• Log and track incidents using ITSM systems while adhering to service level agreements (SLAs).
• Identify recurring issues and escalate them to relevant teams.

Skills

Customer service skills

Problem-solving

Teamwork

Relationship-building

Eagerness to learn

Tools

ITSM systems

Google Suite

ServiceNow

MobileIron

Nexthink

Job description

Job Title: 1st Line Service Desk Support
Location: Burgess Hill (Fully On-Site)
Contract: 3 Months

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team as a 1st Line Service Desk Support!

What You'll Do:

As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring that every user receives swift resolutions to their issues. Here's what you can expect:

• Provide proactive, customer-focused support in a face-to-face setting.
• Utilise your problem-solving and people skills to assist users efficiently.
• Log and track incidents using ITSM systems while adhering to service level agreements (SLAs).
• Identify recurring issues and escalate them to relevant teams for further investigation.
• Build strong relationships with team members and end users alike to foster a collaborative environment.

What We're Looking For:

To succeed in this role, you should have:

• Excellent customer service skills with a calm, assured, and empathetic approach.
• A knack for teamwork and relationship-building.
• Basic understanding of ITSM systems; prior experience is a plus.
• Eagerness to learn and acquire new technical skills.
• Exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial, though training will be provided.
• Experience with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is a plus.
• Familiarity with building and configuring computers for new starters or upgrading existing laptops.

If you're ready to embark on an exciting career journey with us and have the skills we're looking for, we'd love to hear from you! Bring your enthusiasm and expertise to our team, and together we can create exceptional experiences for our end users.

Apply today and take the first step toward a rewarding career!

Don't miss out on this fantastic opportunity! We are eager to welcome you aboard.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.