Service Desk Administrator

Aaron Access; Hazel Grove; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in facilities services seeks a Service Desk Administrator to provide crucial first-line support, manage communication, and ensure the efficiency of administrative workflows. Successful candidates will possess strong organisational skills and attention to detail, with the ability to effectively handle client communications and document management.

Qualifications

• Experience in an administrative or service desk role.
• High level of accuracy and attention to detail.
• Familiarity with client portals and commercial processes.

Responsibilities

• Monitor and manage the shared service desk inbox.
• Assist in invoicing activities and ensure accuracy of worksheets.
• Coordinate administrative workflows across operations and finance teams.

Skills

Organisational skills

Attention to detail

Communication skills

Proactivity

Tools

Microsoft Office

Job tracking systems

Scheduling tools

Job description

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The Service Desk Administrator provides critical first-line support to ensure the smooth operation of service delivery at Aaron Access. This role is responsible for managing the shared inbox, triaging incoming customer requests, maintaining worksheet integrity, supporting invoicing processes, and coordinating administrative workflows across the operations and finance teams.

The postholder plays a key role in keeping operations responsive and accurate by ensuring queries are resolved quickly, tasks are tagged for appropriate teams, and documentation flows smoothly.

Key Responsibilities

Inbox & Communication Management

• Monitor and manage the shared service desk inbox.
• Respond to routine customer queries with clarity and professionalism.
• Escalate or tag complex scheduling or technical queries to relevant team members.

Worksheet Control & Quality Assurance

• Review and process engineer worksheets with attention to accuracy.
• Identify and flag discrepancies to supervisors or engineers for resolution.
• Ensure completed worksheets meet internal quality standards prior to invoicing.
• Coordinate with supervisors to ensure timely resolution of outstanding worksheet queries.
• Maintain communication logs to ensure accountability and clear audit trails.

Commercial Administration

• Chase clients for PO uplifts or amendments as required.
• Assist in basic invoicing activities, including preparation and issue of standard invoices.
• Provide engineers with job packs, documentation and updates on access requirements.
• Track and administer plant and equipment off-hire processes.
• Ensure updates are logged accurately and charges are managed correctly.

KPIs

Measurable outcomes you will need to focus on include:

• Zero-chase management of the inbox.
• Accuracy of worksheet processing and documentation uploads.
• Timely resolution of PO uplift and worksheet queries.
• Support to the invoicing team in meeting monthly billing deadlines.
• Effective control of plant off-hire activities.

Skills to demonstrate

• Experience in an administrative or service desk role.
• High level of accuracy and attention to detail.
• Proactive approach to communication and task ownership.
• Strong organisational and time management skills.
• Confident using Microsoft Office (Excel, Outlook) and job tracking systems.
• Clear written and verbal communication skills.
• Familiarity with engineering or field service environments.
• Basic understanding of commercial processes (POs, invoicing, off-hire).
• Familiarity with client portals
• Experience working with job management software or scheduling tools.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

• Industries

  Facilities Services

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