1st line IT Support Engineer

Berenberg Green Energy Debt; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private pension plan

30-day holiday allowance

Private health insurance

Life insurance scheme

Flexible working hours

Enhanced parental leave policies

Employee assistance programme

Job summary

Berenberg is seeking an IT Support Engineer in London to join our Innovation & Technology division. You will work with business units to support legacy systems and modern technologies, including AI, machine learning and automated trading applications.

You will handle requests via ServiceNow, phone, email, live chat or IM, and provide comprehensive incident resolutions onsite, over the phone, and remotely. Occasional travel to conferences is expected.

Qualifications

• Proven experience with Windows Server, desktop OS and Active Directory deployment/management.
• Experience supporting Citrix/Intune/Azure environments and telephony systems.
• Familiarity with corporate reporting/tools (Bloomberg, Fidessa) and standard office software.

Responsibilities

• Act as internal Technical Support Technician for IT workplace-related support.
• Support incidents, problems and requests across business units.
• Handle IT requests via ServiceNow, phone, email, chat, or IM with clear explanations.
• Provide onsite, phone and remote IT support, including at off-site conferences.
• Perform administrative tasks in IT systems and participate in IT projects.

Skills

Windows Server, Win10/7 support

Active Directory

Citrix XenApp

Intune Admin

Azure

Telephony

Bloomberg

Fidessa

Microsoft Office

Uniflow Print Server

IP & Cisco Telephony

MAC support

Mobile devices (Apple)

Printer support

Tools

ServiceNow

Job description

About the role

For our Innovation & Technology division in London we are looking to hire an IT Support Engineer at Berenberg. You will work closely with business units, supporting legacy systems and modern technologies such as AI, machine learning and highly automated trading applications.

Responsibilities

• Act as an internal Technical Support Technician for all IT workplace‑related support.
• Work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests.
• Answer IT requests via tickets in ServiceNow, phone, email, live chat or instant message, explaining solutions in technical and non‑technical terms.
• Support the business (onsite, phone and remote) with comprehensive issue resolutions.
• Provide IT support at off‑site conferences.
• Perform administrative tasks in IT systems.
• Participate in IT projects such as mobile‑device migration projects.

Qualifications

• Committed and client‑oriented, proactive in providing excellent customer service.
• Proven experience/support with Windows Server, Win10/7, Group Policy, Active Directory, Citrix XenApp, UMS Admin, mobile devices (Apple), MAC support, Intune Admin, telephony, Azure, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
• Knowledge of LAN, WAN, WIFI networks and technologies as well as leased lines.
• Effective time management, ability to multi‑task, organize and prioritize daily business and IT projects.
• Flexibility for occasional weekend work, out‑of‑hours support and willingness to travel to Berenberg conferences.

Benefits

• Private pension plan – 10% of base salary contribution by Berenberg.
• 30‑day holiday allowance.
• Private health insurance.
• Life insurance scheme.
• Flexible working hours.
• Enhanced parental leave policies.
• Employee assistance programme offering counselling sessions related to mental health, financial well‑being and other topics.

Equal Opportunities Employer

Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential. We’re committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on [e-mail] to discuss.