1st Line IT Support Engineer

Wanstor; Gloucester; On-site; GBP 28,000 - 38,000; Full time

Job summary

Wanstor, a premier IT managed service provider, seeks an IT Support Engineer for 5 days on site in Moreton-on-Marsh. You will own incidents, guide requests to resolution, and deliver customer service in a busy cross-functional environment.

The role covers Microsoft 365, Active Directory, and network issues across hybrid/cloud setups. You must reside within commuting distance and have your own vehicle.

Qualifications

• Solid troubleshooting skills across Windows environments and Microsoft 365.
• Experience with Exchange Online, mail flow, AD/Entra ID and Intune/Autopilot/MDM.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Experience supporting Windows 10/11 endpoints and user environments.
• Exposure to backup technologies and restore processes.
• Familiarity with virtual environments (e.g. VMware or Hyper‑V).
• Understanding of ITIL principles (incident, change, problem management).
• Awareness of security best practices (e.g. Cyber Essentials).

Responsibilities

• Act as a key escalation point for IT related issues.
• Own incidents, service requests and changes through to resolution, with clear customer communication.
• Support and maintain Microsoft 365 environments, including Exchange Online and identity management.
• Troubleshoot mail flow, authentication issues and connectivity across hybrid/cloud environments.
• Manage users, devices and policies across AD and Entra ID.
• Deploy and support end-user devices using Intune, Autopilot and MDM solutions.
• Diagnose and resolve network issues across LAN, WAN, and Wi‑Fi (VPN, routing, switching).
• Monitor and maintain customer environments, including backups and infrastructure health.
• Produce clear documentation for fixes, changes and deployments.

Skills

Troubleshooting skills

Onsite support

Team collaboration

Adaptability

Customer service

Communication

Problem management

Cyber security awareness

Prioritization

Tools

Microsoft 365

Exchange Online

Active Directory

Entra ID

Intune

Autopilot

MDM

VMware

Hyper-V

VPNs

Job description

5 days on site in Moreton-on-Marsh, GL56.

You must be within a reasonable commuting distance and have your own vehicle in order to apply.

Wanstor is a multi SDI award winning, future proofed IT managed service provider. Join our dynamic team as a IT Support Engineer providing a blend of onsite and remote support to our prestigious client based in the scenic Cotswolds countryside.

In this role, you'll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress.

What You'll Do

• Act as a key escalation point for all IT related issues
• Own incidents, service requests and changes through to resolution, ensuring clear communication with customers throughout
• Support and maintain Microsoft 365 environments, including Exchange Online, identity, and access management
• Troubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments
• Manage users, devices and policies across Active Directory and Entra ID
• Deploy and support end-user devices using Intune, Autopilot and MDM solutions
• Diagnose and resolve network issues across LAN, WAN and Wi-Fi environments (VPN, routing, switching)
• Monitor and maintain customer environments, including backups and infrastructure health
• Produce clear documentation for fixes, changes and deployments

Experience Required

• Solid troubleshooting skills across Windows environments and Microsoft 365
• Experience with: Exchange Online / mail flow, Active Directory & Entra ID and Intune / Autopilot / MDM
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Experience supporting endpoints (Windows 10/11) and user environments
• Exposure to backup technologies and restore processes
• Familiarity with virtual environments (e.g. VMware or Hyper‑V)
• Understanding of ITIL principles (incident, change, problem management)
• Awareness of security best practices (e.g. Cyber Essentials)