1st Line Helpdesk Analyst - MSP Training & Growth

Confidential; Whetsted; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Birthday leave

Annual staff bonus

Pension scheme

2 weeks of dedicated training days

Service Desk gamification rewards

Free onsite parking

Ride 2work scheme

Air-conditioned offices

Onsite games room

Dress down Fridays

Free fruit and drinks

Beans to cup coffee machine

Company paid quarterly social events

New client introduction bonus

New staff introduction bonus

Job summary

Confidential in Paddock Wood is seeking a 1st Line Support Helpdesk Analyst to join the dedicated Services Desk. You will provide exceptional telephone and remote support and, when needed, onsite response, acting as the first point of contact for client issues.

You will work from the office 5 days a week (8:30-17:30) and handle core technologies such as Microsoft 365, SharePoint, Windows 11, routers, switches, WatchGuard firewalls, DHCP, DNS, and Active Directory, aiming to meet SLA targets and

Qualifications

• Great customer service skills.
• Positive and passionate about technology.
• Good problem solving skills.
• 1st Line level Experience with most core technologies: Microsoft 365, SharePoint, Windows 11, Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office, Antivirus, Printers & Active Directory.

Responsibilities

• Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, Windows 11, Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office, Antivirus, Active Directory.
• First point of contact for support calls.
• Installation work of core technologies - Microsoft 365, SharePoint, Windows 11, Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office, Antivirus, Active Directory.
• Achieve both personal and team Golden KPIs targets such as customer satisfaction.
• Working in order of SLA and priority of tickets.
• System documentation.

Skills

Customer service

Problem solving

Technology enthusiasm

Tools

Microsoft 365

SharePoint

Windows 11

Switches

Routers

Firewalls

WatchGuard

DHCP

DNS

MS Office 365

Antivirus

Printers

Active Directory

Job description

Confidential in Paddock Wood is seeking a 1st Line Support Helpdesk Analyst to join the dedicated Services Desk. You will provide exceptional telephone and remote support and, when needed, onsite response, acting as the first point of contact for client issues.

You will work from the office 5 days a week (8:30-17:30) and handle core technologies such as Microsoft 365, SharePoint, Windows 11, routers, switches, WatchGuard firewalls, DHCP, DNS, and Active Directory, aiming to meet SLA targets and