1st Line IT Helpdesk Engineer – Remote & Onsite Support

Arc; Yateley; Presencial; GBP 22.000 - 28.000; Tempo integral

Resumo da vaga

Arc is a UK-based IT Managed Services Provider delivering IT support, hybrid cloud solutions, cybersecurity and more. We are recruiting a 1st Line Helpdesk Engineer to be the first point of contact for users, providing remote and in-person support with a customer-focused approach.

You will diagnose and resolve technical issues across Microsoft technologies (Windows, Office 365, Exchange), maintain IT documentation, and participate in an on-call rota to provide 24-hour support as required.

Qualificações

• Experience in a 1st Line Support or Helpdesk role is essential.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with Windows 7/10/11 and Microsoft technologies.
• Basic networking knowledge and experience with VM/virtualisation.
• Knowledge of antivirus solutions and good communication skills.

Responsabilidades

• Provide remote 1st line IT support via phone and email.
• Diagnose and resolve technical issues, escalating when needed.
• Support users across Windows and Office 365 environments.
• Maintain and update IT documentation and knowledge bases.
• Deliver customer-facing support in person when required.
• Participate in an on-call rota for 24-hour support.

Conhecimentos

First-line support

Troubleshooting

Windows 7/10/11

Microsoft technologies

Basic networking

VMware/Virtualisation

Antivirus solutions

Clear communication

Ferramentas

Active Directory

Group Policy

Office 365

Azure

Descrição da vaga

Arc is a UK-based IT Managed Services Provider delivering IT support, hybrid cloud solutions, cybersecurity and more. We are recruiting a 1st Line Helpdesk Engineer to be the first point of contact for users, providing remote and in-person support with a customer-focused approach.

You will diagnose and resolve technical issues across Microsoft technologies (Windows, Office 365, Exchange), maintain IT documentation, and participate in an on-call rota to provide 24-hour support as required.