1st Line IT Helpdesk Analyst - Growth & Training Focus

Principal IT; Hessle; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 holidays + bank holidays

Monthly team building & social events

Ongoing development and training

Job summary

Principal IT is seeking a motivated IT Helpdesk Analyst to join their Hull-based Technical Support Team. The role focuses on resolving day-to-day IT issues, delivering first-time fixes, and handling inbound/outbound calls from customers.

With a salary of £26,000–£32,000 per year, the position includes ongoing development, training, and social events. Candidates should be passionate about technology and continuous learning and be ready to contribute to a forward-thinking IT environment.

Qualifications

• Experience with Microsoft 365.
• Experience with Windows Server.
• Understanding of Networking and security best practices.
• Familiarity with Windows 10/11 features.

Responsibilities

• Support customer with day-to-day IT issues.
• Implement 1st time fixes.
• Deal with support requests.
• Take inbound calls and make outbound calls.

Skills

Microsoft 365

Windows Server

Networking

Cyber Security best practices

Windows 10/11 features

Troubleshooting infrastructure

Telecoms/VoIP connectivity

Job description

Principal IT is seeking a motivated IT Helpdesk Analyst to join their Hull-based Technical Support Team. The role focuses on resolving day-to-day IT issues, delivering first-time fixes, and handling inbound/outbound calls from customers.

With a salary of £26,000–£32,000 per year, the position includes ongoing development, training, and social events. Candidates should be passionate about technology and continuous learning and be ready to contribute to a forward-thinking IT environment.