IT Helpdesk Analyst - Hull

Principal IT; Hessle; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 holidays + bank holidays

Monthly team building & social events

Ongoing development and training

Job summary

Principal IT is seeking a motivated IT Helpdesk Analyst to join their Hull-based Technical Support Team. The role focuses on resolving day-to-day IT issues, delivering first-time fixes, and handling inbound/outbound calls from customers.

With a salary of £26,000–£32,000 per year, the position includes ongoing development, training, and social events. Candidates should be passionate about technology and continuous learning and be ready to contribute to a forward-thinking IT environment.

Qualifications

• Experience with Microsoft 365.
• Experience with Windows Server.
• Understanding of Networking and security best practices.
• Familiarity with Windows 10/11 features.

Responsibilities

• Support customer with day-to-day IT issues.
• Implement 1st time fixes.
• Deal with support requests.
• Take inbound calls and make outbound calls.

Skills

Microsoft 365

Windows Server

Networking

Cyber Security best practices

Windows 10/11 features

Troubleshooting infrastructure

Telecoms/VoIP connectivity

Job description

IT Helpdesk Analyst - £26,000/£32,000 per annum - Hull

Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line helpdesk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.

You will work full time with the Technical Support Team with your priorities being:

• Support customer with day-to-day IT issues.
• Implementing 1st time fixes.
• Dealing with support requests.
• Taking inbound calls.
• Making outbound calls.

Desired Skills:

• Experience with Microsoft 365.
• Experience with Windows Server.
• Understanding of Networking.
• Understanding the best practices of Cyber Security.
• Understanding the features of Windows 10/11.
• Confidently troubleshoot a variety of infrastructure/setups.
• Understanding of Telecoms, Mobile, VoIP. Including their connectivity.

Package:

• If successful our client is offering a salary of £26,000 - £32,000 per annum, 26 paid holidays plus bank holidays, monthly teams building and social events, ongoing development and training plus many more.