1st Line IT Engineer - Fast, Friendly Tech Support

Wren Kitchens Limited; Barton-upon-Humber; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Life Assurance after 2 years' service

Benenden health after 1 year

Personalised progression plan

Individual training budget

Staff discount on kitchen/bedroomafter

Eye Care Vouchers

Refer a Friend Scheme

Free onsite gym

Job summary

Wren Kitchens Limited in the United Kingdom is seeking a customer-focused 1st Line IT Engineer to support hardware, software, and network issues across the business. You will troubleshoot problems, resolve tickets in line with SLAs, and communicate clearly to ensure high user satisfaction.

The role offers strong career development within a dynamic global IT team and hybrid working. We provide a training budget and clear progression opportunities, plus benefits like staff discounts and health

Qualifications

• Proven ability to resolve customer issues across phone, email, and in-person channels.
• Strong troubleshooting skills across hardware and software (Windows, macOS, Microsoft 365, Active Directory).
• Excellent communication skills, able to support non-technical users and collaborate with IT teams.
• Customer-focused with ability to meet SLAs and manage multiple priorities.
• Experience with Jira and hybrid working environments; knowledge of self-service tools and continuous improvement is a plus.
• Relevant IT certifications (e.g., ITIL, Microsoft) preferred.

Responsibilities

• Resolve service desk tickets in line with SLAs
• Provide first-line support for hardware, software, and network issues
• Maintain clear communication to ensure high customer satisfaction
• Document issues and contribute to knowledge bases and self-service tools
• Collaborate with IT teams and elevate critical issues when required
• Continuously improve performance through training and efficient ticket management
• Suggest process improvements based on user feedback

Skills

Customer service

Communication

Problem solving

SLA adherence

Jira

Hybrid working

Tools

Windows

macOS

Microsoft 365

Active Directory

Job description

Wren Kitchens Limited in the United Kingdom is seeking a customer-focused 1st Line IT Engineer to support hardware, software, and network issues across the business. You will troubleshoot problems, resolve tickets in line with SLAs, and communicate clearly to ensure high user satisfaction.

The role offers strong career development within a dynamic global IT team and hybrid working. We provide a training budget and clear progression opportunities, plus benefits like staff discounts and health