1st/ 2nd Line Support Technician

TN United Kingdom; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading co-educational school in Oxford as a 1st/2nd Line Support Technician, where your passion for IT will be nurtured through training and globally recognized certifications. This role is perfect for a well-organized individual who thrives in both team settings and independent work. You'll engage with clients, simplifying technical dialogue while focusing on exceptional customer service. With a commitment to high standards and a supportive environment, this position offers the chance to develop your career in a dynamic educational setting. If you're ready to make a difference in the world of IT, this opportunity is for you.

Benefits

Company Pension

Flexible Overtime

Training and Certifications

Qualifications

• 2 years IT support/client environment experience required.
• 1 year experience in Microsoft administration, Linux, or Cisco preferred.

Responsibilities

• Provide first and second line support to clients.
• Troubleshoot and escalate issues to senior engineers.

Skills

IT Support

Customer Service

Communication Skills

Troubleshooting

Technical Knowledge

Education

CompTIA A+

CompTIA Network+

Linux Certification

Tools

Active Directory

Microsoft 365

Azure AD

SharePoint

VOIP Systems

Job description

Job Description

A chance to work for a leading co-educational school in Oxford as a 1st/2nd Line Support Technician. An outstanding educational establishment spread across three school sites, teaching years 7-11, Sixth form, and a renowned International School. The school is high-achieving, and they expect their staff to share the same principles.

The role is designed for a well-organised individual who can adapt in a team environment and work well independently. The school is looking for an individual with a great passion for IT, and they will help nurture your career with training and globally recognised certifications.

The successful candidate will need to have clear communication skills, as you will be talking to clients over the phone and simplifying technical dialogue. Good written skills are also important, as client reports are a crucial part of the job. A focus on customer service and solid technical knowledge, such as a pragmatic approach to troubleshooting, are essential. The ideal candidate must live within a commutable distance to Oxford.

Working Environment

• First and second line support duties answering clients' queries
• Fully immersed in cloud technologies such as Active Directory, SharePoint, Azure AD, Microsoft 365
• WAN/LAN Technologies
• VOIP Systems
• Configuring and installing AV equipment
• Troubleshooting & escalating issues to senior engineers
• Setting up hardware - desktops, laptops, & workstations
• School CRM management systems
• Exceptional fluency in English
• 2 years IT support/client environment experience
• 1 year experience in Microsoft administration, Linux, or Cisco
• 2 years troubleshooting experience
• 2 years hands-on hardware repair and diagnostic work
• 1 to 2 years networking experience in DNS, DHCP, SSL, OSI, and TCP/IP

Desirable Qualifications

CompTIA A+, CompTIA Network+, Linux, Microsoft hardware (installation), or other industry-relevant certifications

Hours

• 9-5 pm with overtime (must be flexible)
• 5 days a week
• £20,000 to £25,000 per annum including company pension