1st/2nd Line Support Technician

TN United Kingdom; Chichester; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a friendly and successful IT support company as a 1st/2nd Line Support Technician in Chichester. This exciting role involves providing exceptional customer service and IT support to a diverse clientele. You'll be responsible for troubleshooting and resolving issues, ensuring client satisfaction while working in a fast-paced environment. With opportunities for career development, this position is perfect for someone passionate about technology and eager to learn. Embrace a rewarding career path in a supportive team that values your contributions and growth.

Benefits

29 days holiday (including Bank Holidays)

Company Pension Scheme

Qualifications

• At least 1 year of experience in a similar role.
• Proactive attitude and passion for technology.

Responsibilities

• Provide first-class customer service and IT support.
• Respond to inbound support calls and maintain communication.
• Upgrade hardware and software with minimal impact.

Skills

Customer Service

IT Support

Troubleshooting

Communication Skills

Education

Experience in IT Support

Job description

1st/2nd Line Support Technician, Chichester

Client: [Client details missing]

Location: Chichester

Job Category: Other

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EU work permit required: Yes

Job Reference: 27b36ccc3335

Job Views: 14

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

We are working with a friendly, successful IT Support company in the Chichester area who are looking to recruit an enthusiastic 1st/2nd Line Support Technician to join their growing business.

As a 1st/2nd Line Support Technician, you will be responsible for providing first-class customer service and IT support to a variety of clients. This role is suitable for someone with experience in a similar role, used to working in a fast-paced environment.

Your responsibilities will include responding to inbound support calls passed from 1st line support, reporting problems via the helpdesk system for timely resolution, and maintaining excellent customer communication. You will also upgrade hardware and software with minimal impact to clients, and carry out site visits and on-site troubleshooting when required.

To succeed in this role, you should be proactive with a can-do attitude, possess excellent customer service skills, and have at least 1 year of experience working for an MSP IT support company. A driving license is necessary, and a passion for the industry is essential to stay updated with new technologies, legislation, and company policies.

This opportunity offers a chance to work in a friendly, successful business with prospects for career development.

Salary: £20,000 - £24,000 depending on experience
Benefits: 29 days holiday (including Bank Holidays), Company Pension Scheme