1st/2nd Line IT Support Technician – Windows & Mac

Ashdown Group; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

20 days holiday

pension

employee assistance programme

season ticket loan

staff discounts

Job summary

Ashdown Group is seeking an experienced 1st/2nd Line IT Support Technician to join their on-site IT team in a central London office, supporting around 200 staff.

The role involves user account management, security, access permissions, and maintaining documentation, while assisting with system upgrades and deployments to minimise business disruption. Benefits include 20 days holiday, pension, EAP, season ticket loan and staff discounts.

Qualifications

• Experience providing 1st/2nd line IT support in a professional environment.
• Strong knowledge of Windows OS, Mac OS, and common enterprise tools.

Responsibilities

• Provide 1st and 2nd line IT support to ~200 staff in a central London office.
• Assist with user account management, security protocols, and access permissions.
• Maintain accurate documentation and support system upgrades and deployments to minimise disruption.

Skills

Windows 11

Office 365

Active Directory

Networking basics

IT security

macOS support

Job description

Ashdown Group is seeking an experienced 1st/2nd Line IT Support Technician to join their on-site IT team in a central London office, supporting around 200 staff.

The role involves user account management, security, access permissions, and maintaining documentation, while assisting with system upgrades and deployments to minimise business disruption. Benefits include 20 days holiday, pension, EAP, season ticket loan and staff discounts.