1st/2nd Line IT Support Engineer - Grow Your Skills

Microbyte Solutions Ltd; Farnborough; On-site; GBP 26,000 - 34,000; Full time

Job summary

White Label IT in Farnborough is seeking a proactive IT helpdesk assistant to deliver first and second line support for PC hardware, software and end-user issues. You’ll handle queries by phone and email, log tickets, and work with senior engineers on escalations.

Ideal candidates bring strong customer service, good communication, and a willingness to learn. Familiarity with Microsoft 365, Azure or Active Directory, basic networking, and MS Office will help you hit the ground running.

Qualifications

• Strong customer service skills and confident, clear communication.
• Enthusiasm to learn, grow, and to be a great teammate.
• Some familiarity with Microsoft 365, Azure or Active Directory.
• Basic network troubleshooting knowledge.
• Comfort using MS Office day to day.
• An understanding of PC, laptop and tablet setups.
• Certifications like A+, Network+, MS-900 or AZ-900 are a real plus

Responsibilities

• Handling support queries by phone and email.
• Provide 1st and 2nd line IT support for users with PC hardware, software, and general technical issues.
• Logging, categorising, and prioritising tickets accurately according to defined processes.
• Diagnosing and resolving end-user IT problems.
• Supporting users with Microsoft 365, Google Workspace and similar tools.
• Assist with network monitoring and basic troubleshooting of LAN, Wi-Fi, and connectivity issues.
• Setting up new user accounts and resolving access or password issues.
• Working alongside senior engineers on escalated tickets

Skills

Customer service

Communication

Team player

Microsoft 365

Azure

Active Directory

MS Office

Network troubleshooting

PC/laptop/tablet setups

Tools

Microsoft 365

Azure

Active Directory

MS Office

Job description

White Label IT in Farnborough is seeking a proactive IT helpdesk assistant to deliver first and second line support for PC hardware, software and end-user issues. You’ll handle queries by phone and email, log tickets, and work with senior engineers on escalations.

Ideal candidates bring strong customer service, good communication, and a willingness to learn. Familiarity with Microsoft 365, Azure or Active Directory, basic networking, and MS Office will help you hit the ground running.