16HR customer consultant maternity cover fixed term contract

TN United Kingdom; Fleetwood; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Consultant for a maternity cover position. This role involves supporting the store management team in delivering exceptional customer service and driving sales. You'll engage with customers to understand their needs and provide expert advice on a wide range of beauty products, all while upholding the company's values and vision. The ideal candidate will possess strong interpersonal skills and a genuine passion for the beauty and retail industry. If you're open to flexible shifts and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Ability to communicate and listen effectively.
• Genuine passion for beauty and the retail industry.

Responsibilities

• Support store management in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Engage with customers to recommend products.

Skills

Interpersonal Skills

Customer Service Experience

Effective Communication

Passion for Beauty

Job description

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16HR customer consultant maternity cover fixed term contract, Fleetwood

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Client:

The Body Shop

Location:

Fleetwood, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

d1876b7f3a01

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose