Customer Relationship Consultant

TN United Kingdom; Skipton; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a Customer Relationship Consultant to join their Skipton and Settle branches. This role offers a unique opportunity to engage with customers, understand their needs, and provide tailored financial solutions. With a commitment to exceptional service, you'll play a pivotal role in helping customers achieve their financial goals. The position is a 12-month fixed-term contract with a competitive salary and a range of benefits, including generous holiday allowances and professional development opportunities. If you're passionate about customer service and looking to make a difference, this role is for you.

Benefits

Annual discretionary bonus scheme

25 days holiday plus bank holidays

Employer-matched pension contributions

Health and wellbeing benefits

Paid volunteering days

Colleague mortgage and savings accounts

Training and development opportunities

Private medical insurance

Salary Sacrifice Scheme for electric/hybrid cars

Qualifications

• Previous customer interaction experience, in person or over the phone.
• A passion for delivering exceptional service and engaging with people.

Responsibilities

• Engaging with customers to identify needs and tailor solutions.
• Conducting 'My Review' appointments face-to-face, virtually, or by phone.

Skills

Customer Interaction

Effective Communication

Time Management

Problem Solving

Job description

Social network you want to login/join with:

Customer Relationship Consultant, Skipton

Client: Skipton Building Society

Location: Skipton, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: eb6761b77db0

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Hours: The role of Customer Relationship Consultant will be a 12 month Fixed Term Contract, working 36 hours per week (Monday to Saturday to cover branch opening hours). This role is multisite, primarily in Skipton, with occasional work in Settle.

Salary: £25,650 Per Annum

Closing Date: Tue, 20 May 2025

Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, Skipton Building Society has the perfect opportunity for you as a Customer Relationship Consultant in our Skipton and Settle branches.

The role involves engaging with customers to understand their needs, providing information about our full savings range, and conducting 'My Review' appointments to discuss financial goals. You will support customers face-to-face, virtually, and via outbound contact, always prioritising their needs and delivering first-class service.

Our branches are central to our communities, but we also support customers online and through our contact centre. You will be a friendly, knowledgeable presence, helping customers achieve their financial goals while providing a straightforward, helpful service.

We are a mutual organisation, owned by our members, aiming to help more people have a home, save for their future, and support long-term financial wellbeing. We value diversity and are committed to helping you take the next step in your career.

What Will You Be Doing?

1. Engaging with customers to identify needs and tailor solutions.
2. Being the first point of contact in branches with enthusiasm and a helpful attitude.
3. Conducting 'My Review' appointments face-to-face, virtually, or by phone.
4. Proactively reaching out to customers to discuss their needs.
5. Educating customers on products and services and communication channels.
6. Maintaining accurate customer records and supporting vulnerable customers.
7. Adhering to policies, standards, and authority limits with support from training and coaching.

What Do We Need From You?

• Previous customer interaction experience, in person or over the phone, in any sector.
• A passion for delivering exceptional service and engaging with people.
• Ability to work well with others and manage time effectively during busy periods.
• Flexibility to adapt and grow with changing business needs.
• Effective communication skills to influence and achieve outcomes.
• Openness to a broad range of activities outside standard expectations.

What Is In It For You?

The role is a 12-month fixed-term contract, working 36 hours weekly, mainly in Skipton, with some work in Settle. The salary is up to £25,650 per year, depending on experience.

Benefits include:

• Annual discretionary bonus scheme.
• Starting with 25 days holiday plus bank holidays, increasing to 30 days after 5 years.
• Holiday trading scheme.
• Employer-matched pension contributions up to 10%.
• Access to health and wellbeing benefits, including Employee Assistance Programme and discounts.
• Paid volunteering days.
• Colleague mortgage and savings accounts and discount schemes.
• Training and development opportunities.
• Private medical insurance.
• Salary Sacrifice Scheme for electric/hybrid cars.