1258 - IT Support Assistant (IT Service Desk)

Barnsley Hospital; Barnsley; Híbrido; GBP 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Job Share

Fixed-term 1 year

Descripción de la vacante

Barnsley Hospital NHS Foundation Trust is recruiting an IT Support Assistant to join the Digital Support Team on a fixed-term one-year contract. The role supports the IT service desk and infrastructure, logging calls, and delivering remote fixes in a busy hospital environment.

The successful candidate will gain experience with DNS/DHCP, Windows systems, NHS Mail and Active Directory while developing technical skills and customer-focused service in a fast-paced Trust setting.

Formación

• Experience with call logging and remote/desk-side support.
• Experience in busy IT Helpdesk or similar environment.
• Knowledge of Windows products and NHS IT tools.

Responsabilidades

• Provide first-line IT support within the Digital Support Team.
• Log calls, perform remote fixes, and undertake some desk-side tasks.
• Assist with procurement, user accounts, asset recording and general admin duties.

Conocimientos

IT Helpdesk

Customer service

Call logging

Educación

GCSEs incl English & ICT

NVQ 2

Microsoft Desktop Support certs

IT-related degree in progress

Herramientas

Windows OS

Active Directory

NHS Mail

Teams

Descripción del empleo

This role is a fantastic opportunity for apprenticeswho are currently studying for NVQ Level 2/3, apprentices should note that thesalary would be Agenda for Change Annex 21 trainee rate (75% max of band)until they have completed their apprenticeship.

IT Support Assistant (IT Service Desk / IT Infrastructure)

ICT

37.5 hours per week FIXED TERM ONE YEAR

Opportunity for Job Share.

An opportunity has arisen for an Assistant IT Support Technician to work within the Digital Support team at Barnsley Hospital NHS Foundation Trust on a fixed term.

The successful candidate will have an existing knowledge of Microsoft Products such as DNS and DHCP and this role will be an opportunity to develop this knowledge further.

This would be ideally suited to someone with a passion for technology and experience of call handling and IT and Infrastructure first line support in a fast-paced hospital IT environment.

Main duties of the job

The post-holder will be responsible for providing the first line support within the Digital Support Team.

This will include the provision of a call logging and remote fix function via telephone and drop-in. Other duties include some desk-side fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, asset recording, advice to users, and also providing general administration duties.

The post-holder will have opportunities to learn a vast amount of technical skills whilst working within the department.

The post requires a highly developed customer focus and the ability to work on your own initiative.

About us

Barnsley is a place of real warmth and communityspirit. With a proud industrial past, the town offers affordable living, greattransport links, rich culture and many green spaces. Barnsley punches above itsweight and has recently seen economic growth, substantial regeneration anddigital ambition, whilst leading the way in healthcare innovation andemployability.

At Barnsley Hospital, we are a close-knit,ambitious team delivering outstanding care in the heart of South Yorkshire. Ouraim is to be the best place to work and we have been consistently rated by ourpeople as being amongst the very best Trusts in the country in areas such ascompassionate leadership, teamwork and supporting colleague wellbeing.

We offer a friendly working environment where youwill be recognised and valued for what you do, led with compassion andintegrity and have your career and wellbeing supported.

BarnsleyHospital NHS FT is committed to promoting equality of opportunity and fairtreatment to all applicants.

Forindividuals who require sponsorship under the skilled worker or health &care visa route please use the link on the right hand side of the advert tocheck your eligibility.

The cost ofthe DBS (criminal records check) for Band 6 and above roles will only be met bythe successful candidate(s) through salary deduction.

Please notewe reserve the right to close positions early

Job responsibilities

Job Description forIT Support Assistant

Please refer to the attachedJob Description and Person Specification for full details of the role andresponsibilities.

SupportingDocuments

Please refer to thevalues-based recruitment guidance and associated documentation.

Person Specification

Experience

• Experience of a call logging system, remote and face to face support.
• Experience in a busy IT Helpdesk environment or contact centre

Knowledge and Awareness

• A working knowledge of Windows and Microsoft products
• Experience supporting NHS Mail and Teams
• Able to manage user accounts in Active Directory

Trust Values

• Please describe in around 100 words: What Equality & Diversity means to you and why they are important.
• Please describe in around 100 words: What motivates you to do a good job?

Qualifications

• Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT)
• NVQ 2
• Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10
• Working towards a degree in an IT related subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.