1258 - IT Support Assistant (IT Service Desk)

Barnsley Hospital NHS Foundation Trust; Barnsley; On-site; GBP 30,000 - 42,000; Full time

Job summary

Barnsley Hospital NHS FT is seeking a dedicated individual for first line support within the Digital Support Team. The role involves logging calls, performing remote fixes via telephone or drop-in, and some desk-side troubleshooting in a fast-paced hospital IT environment.

You will assist with user accounts, procurement of IT equipment, asset recording and general administration duties, while developing technical skills and knowledge of Microsoft DNS and DHCP.

Job description

The post-holder will be responsible for providing the first line support within the Digital Support Team.

This will include the provision of a call logging and remote fix function via telephone and drop-in. Other duties include some desk-side fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, asset recording, advice to users, and also providing general administration duties.

The post-holder will have opportunities to learn a vast amount of technical skills whilst working within the department.

The successful candidate will have an existing knowledge of Microsoft Products such as DNS and DHCP and this role will be an opportunity to develop this knowledge further.

This would be ideally suited to someone with a passion for technology and experience of call handling and IT and Infrastructure first line support in a fast-paced hospital IT environment., The post requires a highly developed customer focus and the ability to work on your own initiative.

Barnsley is a place of real warmth and community spirit. With a proud industrial past, the town offers affordable living, great transport links, rich culture and many green spaces. Barnsley punches above its weight and has recently seen economic growth, substantial regeneration and digital ambition, whilst leading the way in healthcare innovation and employability.

At Barnsley Hospital, we are a close-knit, ambitious team delivering outstanding care in the heart of South Yorkshire. Our aim is to be the best place to work and we have been consistently rated by our people as being amongst the very best Trusts in the country in areas such as compassionate leadership, teamwork and supporting colleague wellbeing.

We offer a friendly working environment where you will be recognised and valued for what you do, led with compassion and integrity and have your career and wellbeing supported.

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants.

For individuals who require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility.

The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction.