111 Clinician – Call Handling | Blackpool

FCMS (NW) Ltd; Lancashire; On-site; GBP 25,000 - 36,000; Part time

Job summary

FCMS (NW) Ltd is seeking qualified clinicians to join our team at Newfield House, Blackpool. The role involves delivering telephone clinical assessments and advice to callers with diverse medical histories in a call-centre setting.

Applicants must hold a professional clinical qualification and be actively registered with the relevant regulator. Flexible hours are available, with permanent contract options for full-time or part-time roles (minimum 16 hours per week).

Qualifications

• Professional clinical qualification and active registration with the relevant regulator.
• NMC/NMC-like registration if applicable (nurse); ongoing professional registration required.
• Flexible hours: full-time or part-time (minimum 16 hours per week)

Responsibilities

• Deliver high-quality telephone clinical assessment and advice to callers with wide-ranging conditions.
• Use clinical judgement and decision-support to identify appropriate care pathways and homecare guidance.
• Refer individuals to further clinical care when necessary and document interactions in the call centre environment.

Skills

Clinical assessment

Registration

Education

Clinical qualification

Job description

We are looking for qualified Clinicians to join our 111 team!
Please note: A professional clinical qualification and active registration with relevant regulator, e.g. first-level registered nurse with active NMC registration is required for this role.

• Contract – Permanent
• Hours – Full Time & Part Time (minimum 16 hours per week)
• Location – Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
• Salary – £22 an hour

Find out more about our call handling services here: Call Handling – FCMS (fcms-nw.co.uk)
Main duties of the role
The post holder will be responsible for delivering high quality telephone clinical assessment and advice to callers presenting with a wide range of conditions and complex medical histories. Using professional clinical judgement supported by decision-support software, the role involves identifying appropriate care pathways, providing safe and effective homecare and medication advice, and referring individuals to further clinical care when necessary. Working within a contact centre environment, the post holder will utilise both generalist and specialist skills to assess patients of all ages, offering health information and guidance that empowers individuals to manage their symptoms appropriately and access the right level of care.
Want to find out more? Download the Role Profile.
Contact: [e-mail]