111 Health Advisor – Call Handling | Blackpool

FCMS (NW) Ltd; Lancashire; On-site; GBP 18,000 - 19,000; Full time

Job summary

FCMS call-handling is recruiting Health Advisors to join our 111 Team. The role involves handling emergency patient calls, determining the appropriate care pathway, and supporting a busy 111 service that operates 7am–12 midnight, 365 days a year.

We offer permanent contracts with full-time or part-time hours, including evenings and weekends, and a training phase with incremental pay. Induction sessions and a start date are listed in the role description.

Responsibilities

• Provide fast, accurate patient telephone call taking (operator) service to patients in an emergency setting for 111 to identify the best route of care.
• Support high call volumes while remaining calm and professional; assist with mental health calls, CPR guidance, and ambulance coordination.

Job description

FCMS call-handling is recruiting Health Advisors to join our 111 Team!

• Contract – Permanent
• Hours – Full Time and Part Time, flexible and fixed hours are available. We are looking for predominately evening and weekend staff.
• Location – Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
• Salary – £13.00 per hour whilst training and £13.13 per hour once the shadowing phase is passed. Enhancements for shifts from 20:00-24:00 Mon-Fri 30% and all day on Saturday and Sunday 45%

Find out more about our call handling services here: Call Handling – FCMS (fcms-nw.co.uk)

Interviews will be held week commencing 28th September 2026

Core Module One Course Start Date

9th – 20th November 2026

Induction Day

You will be required to be available on Monday 23rd November 2026,10:00 16:00 for an induction day.

You must be available to attend this full training session

(no absence for any reason permitted during this time).

Main duties of the role

We are looking for team members to provide fast, accurate and effective patient telephone call taking (operator) service to patients in an emergency setting for 111 to identify the best route of care for them.

The role of a 111 Health Advisor is a highly varied one and you can expect an incredibly busy work environment where no two days are the same. Patient care is our utmost priority, and you will remain calm and professional even when dealing with high call volumes and challenging or distressed customers. This is a hugely important role, and you can be supporting a mental health-based call, talking someone through CPR to raising an ambulance. FCMS Health Advisors answer approximately 27,400 call per week.

Nationally the 111 service is 24/7. FCMS provide the 111 service between 7am 12 midnight, 365 days a year.

Therefore, you must be able to work shifts across evenings, weekends and Bank Holidays. Full-time, part-time shifts are available, and we offer flexible and fixed contract shifts.

Want to find out more? Download the Role Profile.