Police National Computer (PNC) Service Assistant

North Wales; St Asaph; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Weekend allowance

Job summary

North Wales Police invites applications for a Police National Computer (PNC) Assistant on a permanent basis. You will update and disseminate information held on the PNC, including Criminal Records via the Phoenix Application, and handle PNC check inquiries from officers and non-police agencies.

You will manage the warrant database and perform system searches, working 37 hours per week on a rotating shift pattern, with 14% shift allowance and 2.5% weekend allowance.

Qualifications

• Possess a relevant NVQ level 3 qualification or equivalent.
• Clerical and administrative skills including filing and mail distribution.
• Ability to disseminate data from multiple sources.
• Proven communication skills and ability to work well in a large team.
• IT literacy with at least 35 wpm and good MS Office knowledge.
• Self-motivated and proactive; able to prioritise tasks.
• Ability to work independently and use judgement.

Responsibilities

• Update and disseminate information on all PNC applications including Criminal Records via Phoenix.
• Receive and handle telephone enquiries relating to PNC checks from officers and agencies.
• Manage and administer the warrant database and related tasks to ensure warrants are executed efficiently.
• Conduct searches on various systems as required.

Skills

NVQ 3

Clerical skills

Data dissemination

Communication skills

IT literacy 35 wpm

MS Office

Teamwork

Education

NVQ or equivalent

Tools

MS Office

Job description

Police National Computer (PNC) Service Assistant

Force North Wales Police

Role Type Police Staff

Business Area Crime Services

Department Intell Unit

Location St. Asaph Dhq

Grade Scale 4

Shift Percentage 14%

2.5%

Agile Working Agile - this role requires attendance at North Wales Police buildings, partner agency premises or in the field.

Part/Full Time Full Time

37

Type of Contract Permanent

Level of Welsh language ability required? 3

Closing Date 15/10/2026, 12:00

Job Advert DescriptionPolice National Computer (PNC) AssistantAn exciting opportunity has arisen to join North Wales Police as a Police National Computer (PNC) Assistant on a permanent basis. As the PNC Service Assistant you will update and disseminate information held on all applications of the Police National Computer, including Criminal Records on the Phoenix Application, whilst receiving and dealing with all telephone enquiries relating to PNC checks from officers and non-police agencies. You’ll also manage and administer the warrant database to ensure the execution of warrants efficiently and expeditiously.

In return you’ll receive an excellent salary which includes a 14% shift allowance and 2.5% weekend working allowance, alongside many additional benefits as listed on the North Wales Police website. You will be required to work 37 hours per week on a rotating shift pattern, which is detailed below;

Week 1: Monday to Friday: 08:00 to 16:00

Week 2: Monday to Friday: 16:00 to 00:00

Working 1 in 8 weekends: 11:00 to 19:00

Including your Shift Allowance and Weekend Working Allowance you would receive £4,488.66 on top of the starting pay (£27,204) which in total is £31,692.66.

Role Purpose

To update and disseminate information held on all applications of the Police National Computer including Criminal Records on the Phoenix Application. Receive and deal with all telephone enquiries relating to PNC checks from officers and non-police agencies.

To manage and administer the warrant database together with related tasks involved in ensuring the execution of warrants efficiently and expeditiously in accordance with Force Policy. To conduct searches on various systems as required.

You will be required to demonstrate in your application the minimum requirement for the role:

• Possess a relevant NVQ level 3 qualification or equivalent or have relevant experience of updating Police National Computer applications.
• Possess basic clerical and administrative skills to include filing and distribution of mail.
• Able to disseminate data from a variety of sources and reproduce the same.
• Proven communication skills together with an ability to work well in a large team environment.
• Self-motivated and pro-active in order to prioritise and complete tasks and to produce relevant and timely information.
• Ability to work independently and make decisions using own judgement and initiative.
• The Use of Information Technology to an intermediate level of at least 35 wpm with a sound working knowledge of Microsoft Office applications.

Competency and Value Framework (CVF) level? 1

We embrace diversity and welcome applications from everyone.