1 Solution Engineer (Remote)

AXON-Networks; London; Remote; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Solution Engineer to join their dynamic team. In this role, you will support product deployment and service releases, providing technical expertise during installation and maintenance phases. You'll analyze system requirements, customize solutions for clients, and collaborate with a global team in a fast-paced environment. The ideal candidate will have a background in computer science, experience in technical support, and proficiency in SQL and Python. This is an exciting opportunity to be part of an innovative company that values collaboration and technical excellence.

Qualifications

• Up to 3 years of experience in a Solution Engineer or related role.
• Fluency in both Spanish and English is required.

Responsibilities

• Support product deployment and service releases for customers.
• Provide technical support and gather requirements from customers.

Skills

SQL

Python

Linux

Object-oriented programming

Technical support

Communication

Problem-solving

Collaboration

DevOps tools (e.g., Ansible)

Network management systems

Education

B.Sc./M.S. Computer Science

Equivalent degree

Tools

Ansible

Linux

Job description

AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience.

AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.

AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain, and Vietnam.

Responsibilities:

We are seeking a Solution Engineer to help us support product deployment and service releases for our current and future customers.

Reporting to the Manager of Solution Engineering, this position provides technical expertise and support during the installation, deployment, and maintenance phases of AXON Networks award-winning software products.

The Solution Engineer is primarily involved in the analysis and implementation of technical system requirements and ensuring that project technical needs are met.

You will be part of an amazing global team that works in a very fast-paced and innovative environment, with highly cooperative colleagues, and you will feel a part of a highly skilled technical community.

1. Participate in Solution projects with high quality standards and tight timelines.
2. Communicate and follow up project status and deliverables by reporting regularly to external and internal stakeholders.
3. Help with the gathering of requirements from customers and finding technical solutions to customize a product that fits the customer’s needs.
4. Provide Technical Support to customers working closely with AXON Networks Technical Experts.
5. Provide support in the installation, configuration, and testing of AXON Networks products and solutions (interventions outside of usual business hours can be expected occasionally).
6. Prepare technical environments for AXON Networks product demonstrations and trials.

Requirements:

1. B.Sc./M.S. Computer Science, Software or equivalent.
2. Up to 3 years of experience in a Solution Engineer or related role.
3. Knowledge of database models and their use through SQL.
4. Familiarity with object-oriented software languages.
5. Experience with Linux (as a user) as well as programming in scripting languages like Python is preferred.
6. Knowledge of network or telecom management systems and devices, specifically as they pertain to xDSL, optical fiber, and WiFi related systems is an advantage.
7. Advanced Linux experience and familiarity with DevOps tools (e.g., Ansible) are preferred.
8. Fluency in both Spanish and English (spoken and written).
9. Proficiency in providing technical support, gathering requirements, and presenting results to both technical and non-technical customers.
10. Proven ability to collaborate effectively within multidisciplinary teams (Sales, Product Management, R&D Teams, etc.).
11. Strong communication, organizational, analytical, and problem-solving skills.
12. Open to remote work from Spain office with up to 10% travel and CET time zone availability.