Senior Solutions Engineer, ITSM/ESM UKI

Atlassian; London; On-site; GBP 45,000 - 85,000; Full time

Job summary

An innovative firm is seeking a Solutions Engineer to join their dynamic team in the UK. This remote role involves collaborating with enterprise sales teams to solve complex customer challenges and drive successful outcomes. You will leverage your pre-sales experience and deep understanding of the ITSM/ESM domain to create compelling presentations and support enterprise deals. Join a company that values collaboration and customer success, where your contributions will directly impact the growth and satisfaction of clients. If you're passionate about technology and helping teams thrive, this opportunity is perfect for you.

Benefits

Health Coverage

Paid Volunteer Days

Wellness Resources

Qualifications

• 5+ years of pre-sales experience with enterprise customers.
• Deep knowledge of ITSM/ESM and the UKI market.

Responsibilities

• Drive the customer journey with cross-functional teams.
• Deliver compelling presentations and proof of concepts.
• Align account plans with sales management.

Skills

Customer Relationship Management

Pre-sales Experience

Enterprise Solutions Engineering

ITSM/ESM Domain Knowledge

Presentation Skills

Technical Understanding

Education

Bachelor's Degree

Job description

Overview

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom.

We're looking for a Solutions Engineer ITSM/ESM to expand our growing business and team in the United Kingdom. Our Solutions Engineers are accustomed to solving our customer's hardest problems and closing our largest enterprise deals. In this role, you'll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian's customers. You'll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you're a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.

Responsibilities

In this role, you will:

1. Work closely together with our cross-functional teams to drive the customer journey.
2. Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities.
3. Partner with sales management to align the overall account plan and customer outcomes.
4. Deliver deeply compelling presentations, demonstrations, and proof of concepts to customers and prospects.
5. Work with product management to advance Atlassian's product line and provide customer feedback.

Qualifications

More about you

We're looking for a dynamic, collaborative team member supporting the Atlassian values. On paper, you have at least 5 years of experience interacting with enterprise customers in a pre-sales capacity. You also have a proven track record of delivering successful customer outcomes with the ability to build trusted relationships with different stakeholders within the customer base. You have a deep knowledge and understanding of the ITSM/ESM domain. You have been working extensively with the UKI market. You're equally comfortable in both a business and technical context. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family, and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh

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