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ALP'EMPLOI
Europe Head of Guest Operations & Experience
Resumo da oferta
A leading hospitality technology company in Île-de-France seeks a Head of Guest Operations to shape exceptional guest experiences across Europe. This pivotal role demands visionary leadership and operational excellence, overseeing a diverse team and multiple locations. The ideal candidate possesses strong analytical skills, operational management experience, and is fluent in English and French. Enjoy flexible work options and a vibrant culture that values diversity and development.
Serviços
Qualificações
- 8+ years of experience in operations management, vendor management, or client relations within a contact center.
- Proven experience in managing large-scale operations.
- Hands-on, proactive approach.
Responsabilidades
- Lead the deployment of a dynamic global operations strategy across Europe.
- Oversee the performance of Contact Centers across 5+ locations.
- Manage complex guest escalations to enhance satisfaction.
Conhecimentos
Formação académica
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.