Winter 26/27 - Housekeeping Supervisor

Hollybank Trustees Ltd; Morzine; Sur place; EUR 20 000 - 27 000; Plein temps

Avantages offerts par ce poste

Uniform provided

Staff meals included

Accommodation assistance

Visa support (UK only)

Résumé du poste

Alpine Elements in Morzine, France, is looking for a housekeeping supervisor to lead a small team in delivering the highest standards of cleanliness across the hotel. The role focuses on supervising guest bedrooms, bathrooms, corridors and public areas, while promoting a welcoming atmosphere for guests and supporting staff during service.

We value team players with leadership qualities, a proactive approach to guest service, and the ability to plan and prioritise.

Qualifications

• Ensure guests' expectations are exceeded.
• Resolve complaints promptly and report to hotel manager.
• Meet targets on cleanliness and comfort feedback.
• Provide an approachable, welcoming atmosphere between staff and guests.
• Ensure smooth daily operations and cleanliness throughout the hotel.
• Complete weekly stock takes for housekeeping supplies and linen.
• Motivate and develop staff throughout the season.
• Experience managing team members at supervisory or management level (desired).

Responsabilités

• Oversee and manage a small team to keep guest bedrooms, bathrooms, corridors and public areas clean.
• Ensure the hotel meets high targets for guest reviews.
• Coordinate linen distribution and transfers day.
• Support service during mealtimes to deliver efficient guest service.

Connaissances

Team player

Leadership

Customer service

Attention to detail

Flexible

Planning

Complaint handling

Description du poste

We employ up to 120 staff each season which gives Alpine Elements a unique advantage in offering the chance to work summer or winter and, if visa restrictions allow, back-to-back seasonal opportunities. With a variety of positions available, we are the perfect company to choose whether you are looking for a career progression or a one-off seasonal experience.

We are fully compliant with all immigration laws, therefore we welcome all nationalities to apply that have an EU passport, a right to work in France in the form of a CDS, or are from a country where you can obtain a visa. We are one of the few companies that assist UK applicants to complete their visa paperwork, meaning all UK passport holders are welcome to apply, however the recruitment process has extra steps to obtain your visa and work permits. The majority of our guests are from the UK, therefore it is compulsory that all applicants are fluent in English to be considered for a position.

We are an active company, and we whole heartedly encourage our staff to get involved in mountain activities. Regardless of whether you are new to a sport, or a seasoned pro, we are confident you will find a home in France. We offer an encouraging environment for all levels of experience in a company where we actively look to promote from within.

Our recruitment process is designed to see the person behind the CV. Our personal approach enables us to achieve your goal of working a season, and making the most of that season, whilst delivering excellent guest service. We are looking for passionate applicants who can balance a demanding position whilst maintaining a good work/life balance.

Together we will ensure you will find & be in your element.

Position

The housekeeping supervisor works closely with a team of hotel assistants to deliver the highest levels of cleanliness throughout the property. You will oversee and manage a small team to ensure guest bedrooms, bathrooms, corridors, and all public and back of house areas of the hotel are consistently clean and tidy. You will help ensure that the hotel meets the company’s high targets for guest reviews and organize linen to ensure a smooth transfers day. You will be instrumental in creating an inviting, relaxing atmosphere, and promoting staff efficiency. This is a hands-on role; the primary aspect being the high-standard cleaning of the hotel, whilst also supervising your team to create the optimum environment for both staff and guests. When required you will be on hand to help support the team during service at mealtimes to help provide great and efficient service.

Requirements

Customer Focus

• To ensure that the guests' expectations are consistently exceeded.
• Ensure all customer complaints are resolved in a timely and efficient manner and reported to the hotel manager/appropriate department.
• Meet company targets on feedback for cleanliness and comfort.
• Provide an approachable, welcoming atmosphere within the hotel and between staff and guests.

Operational

• To help the hotel and assistant manager ensure smooth daily running to company standards, specifically regarding the cleanliness throughout the hotel.
• To complete weekly stock takes for housekeeping supplies and linen to ensure the hotel is adequately supplied for day to day and transfer day.
• Providing staff motivation and development throughout the season where needed.

What we are looking for

• Team player and confident leader.
• Motivated to provide excellent customer service.
• The ability to manage workload by themselves and delegate to the team where appropriate.
• Adaptable people who have a flexible attitude towards work.
• Ability to prioritise and plan.
• Experience handling complaints, ability to think outside the box to resolve issues.
• Excellent attention to detail and high standards.

Requirements of the role

• Previous experience managing team members at a supervisory or management level. (Desired)

Salary and Package benefits

• 35 hours a week working hours.
• Full training and development available with great career progression opportunities for future seasons.
• Salary is competitive, uniform is provided, and staff meals are included within the working shifts.
• Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras if needed.

Operational dates may vary by resort and property; however, they generally fall between mid/late November until mid/late April.