Winter 26/27 - Hotel Assistant Manager

Hollybank Trustees Ltd; Morzine; Sur place; EUR 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

35 hours per week

Career progression opportunities

Uniform provided

Staff meals included

Accommodation and visa assistance (UK)

Résumé du poste

Alpine Elements is seeking an assistant hotel manager to oversee daily operations and staff, ensuring exceptional guest service. You will collaborate with the hotel manager to maintain standards, lead front-of-house, housekeeping and kitchen operations, and drive a seamless guest experience.

You will manage rosters, accounts and compliance tasks while upholding company expectations. This role rewards leadership, initiative and a passion for hospitality.

Qualifications

• Experience in hospitality front of house, housekeeping and kitchen operations.

Responsabilités

• Oversee day-to-day hotel operations and staff, ensuring outstanding guest service.
• Manage rosters, accounts and compliance paperwork.
• Uphold brand standards and lead by example to motivate the team.

Connaissances

Customer focus

Team player

Clear communication

Prioritise & plan

Description du poste

We employ up to 120 staff each season which gives Alpine Elements a unique advantage in offering the chance to work summer or winter and, if visa restrictions allow, back-to-back seasonal opportunities. With a variety of positions available, we are the perfect company to choose whether you are looking for a career progression or a one-off seasonal experience.

We are fully compliant with all immigration laws; therefore, we welcome all nationalities to apply that have an EU passport, a right to work in France in the form of a CDS, or are from a country where you can obtain a visa. We are one of the few companies that assist UK applicants to complete their visa paperwork, meaning all UK passport holders are welcome to apply, however the recruitment process has extra steps to obtain your visa and work permits. The majority of our guests are from the UK, therefore it is compulsory that all applicants are fluent in English to be considered for a position.

We are an active company, and we whole heartedly encourage our staff to get involved in mountain activities. Regardless of whether you are new to a sport, or a seasoned pro, we are confident you will find a home in France. We offer an encouraging environment for all levels of experience in a company where we actively look to promote from within.

Our recruitment process is designed to see the person behind the CV. Our personal approach enables us to achieve your goal of working a season, and making the most of that season, whilst delivering excellent guest service. We are looking for passionate applicants who can balance a demanding position whilst maintaining a good work/life balance.

Together we will ensure you will find & be in your element.

Position

As an assistant hotel manager, you will oversee the general day-to-day running of the hotel and its staff, whilst working alongside the hotel manager to ensure the best possible customer service is provided to our guests.

Managing staff and adhering to brand standards will be a part of everyday life, along with back-office duties such as rotaing, accounts, and filing compliancy paperwork in line with company expectations. You will ensure that the set staff standards for uniform, presentation and professionalism are always adhered to. You will be a natural leader and motivator who will work closely with the hotel team to inspire them to have a passion for what they do and the delivery of a seamless service which will exceed guests' expectations. We are looking for candidates who already have experience in hospitality, specifically in front of house, housekeeping, and kitchen operations.

Requirements

Customer Focus

• To ensure guests' expectations are always exceeded.
• Ensure all customer complaints are resolved in a timely and efficient manner and reported to the hotel manager/appropriate department.
• Meet company targets for First Impression feedback for cleanliness, food and comfort.
• Provide an approachable, welcoming atmosphere within the hotel and between staff and guests.

Operational

• To ensure the hotel is running smoothly and efficiently in all areas- kitchen, restaurant, housekeeping, and bar.
• Be hands-on with helping train and lead meal services and housekeeping.
• To assist with the checking and completion of weekly hotel accounts and administrative tasks including staff rota, risk assessments, fire / health & safety, staff compliancy paperwork and HACCP. Use information to ensure all budgets, sales and customer satisfaction targets are being met.
• Coach, motivate and performance manage the team throughout the season.
• To develop and maintain relationships with suppliers.

What we are looking for

• Motivated to achieve and encourage others to do the same.
• The ability to manage workload by yourself and delegate to the team where appropriate.
• Team player.
• Clear communication.
• Ability to prioritise and plan.
• Experience handling complaints, ability to think outside the box to resolve issues.
• Previous experience managing team members at a supervisory or management level.

Advantageous if you have

• Experience of dealing with disciplinary processes and/or training & mentoring.
• Conversational French.

Salary and Package benefits

• 35 hours a week working hours with a great work life balance.
• Full training and development available with great career progression opportunities.
• Salary is competitive, uniform is provided, and staff meals are included within the working shifts.
• Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras.

Operational dates may vary by resort and property; however, they generally fall between late November/early December and mid/late April.