[WEBTOON] Trust & Safety Associate (French and German)

Wattpad; France; Sur place; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health benefits

Parental Leave Top-up

401K Contributions

Commuter Benefits

Discount program

Winter break shutdown

Résumé du poste

WEBTOON Entertainment is seeking a Trust & Safety/Community Moderation specialist to review escalated reports, conduct fair investigations, and support moderation teams in resolving content issues. The role requires native-level French and German, and experience with helpdesk tools like Zendesk.

You will work with diverse teams to improve policies and reader experience while staying informed on current events impacting content governance.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 1–2 years experience in trust and safety or community management (UGC moderation).
• Native-level proficiency in French and German.
• Strong experience with Zendesk or similar helpdesk software, Airtable, SharePoint, MS Office.

Responsabilités

• Review and investigate escalated reports and appeals of potential policy violations.
• Conduct objective, thorough investigations into reported content.
• Provide support in resolving issues reported by moderation teams.
• Respond to user inquiries, complaints, feedback, and reports.
• Collaborate with other departments to track and resolve bugs and technical issues.
• Work with stakeholders to refine policies for creator and reader experience.
• Stay up-to-date on current events and assist with policy research and analysis.

Connaissances

French (native)

German (native)

Formation

B.A./B.S. in related fields

Outils

Zendesk

Airtable

SharePoint

MS Office

Description du poste

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE, and DC Comics, among many others.

Native-level proficiency in French and German.

Responsibilities

• Review and investigate escalated reports and appeals of potential violations of our policies
• Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content
• Provide support in resolving issues reported by moderation teams
• Respond to incoming user inquiries, complaints, feedback, and reports
• Work with other departments to track and resolve bugs and other technical issues
• Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
• Keep up-to-date on current events and assist with policy research and analysis

Qualifications

• Education: B.A./B.S. in related fields
• 1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
• Native-level proficiency in French and German
• Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc
• Ability to understand and analyze complex cases
• Interested in content policy, compliance, and/or internet governance
• Must have experience working with multicultural company

What we offer

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
• Health benefits, including vision and dental
• Generous PTO and Parental Leave Top-up
• 401K Contributions
• Commuter Benefits
• Global WEBTOON and LINE FRIENDS discount program
• Winter break shutdown and a whole lot more

With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem includes WEBTOON, Wattpad—the world’s leading webnovel platform—WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.

Join us and work with some of the biggest artists, IP, and fandoms in comics!

#WEBTOON