VIP Corporate Travel Specialist

TAG Group

Hours

On-site

EUR 32,000 - 52,000

Full time

14 days+

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Job summary

TAG Group is seeking a Travel Executive to support our corporate department. This full-time role (40 hours/week) requires coordinating client travel, maintaining VIP service levels, and working with global teams to meet client needs.

You will manage air, rail, hotel bookings, and ancillary reservations using GDS (Galileo preferred), negotiate rates, and ensure accurate PNRs and documentation. Weekend/on-call coverage may be required.

Qualifications

Minimum of 2 years of experience within a travel agency (Required)
Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues (Required)
GDS experience (Galileo preferred) (Required)
Versed in booking flights, hotels, and have a good understanding of published airfares (Required)
Experience handling VIP, entertainment clients, and/or group travel (Preferred)
In lieu of education, an equivalent combination of education and directly related experience.

Responsibilities

Manage client travel requirements, while anticipating and understanding individual client preferences and needs.
Analyze all inquiries and requests received from clients and decide on the best options to offer.
Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation.
Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.
Report, investigate, and resolve errors and client complaints, adhering to the highest standards of customer service.
Ensure the company does not incur any financial losses through individual and avoidable errors.
Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
Process administrative tasks, including but not limited to accounting queries from both the client and Finance department through to final reconciliation.
Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately.
Ensure PNR entries in GDS are correct and fully completed.
Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members.
Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.