Vendeur Caissier Polyvalent H/F - CDD Temps Plein 5

1010 LEGO Brand Retail SAS; Lille; Hybrid; EUR 21,000 - 29,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Wellbeing programs

Colleague discount

Bonus scheme

Hybrid work policy

Job summary

LEGO Group in Lille seeks a friendly retail associate to greet guests, operate cash registers, and maintain an engaging store environment. You will support merchandising, loyalty programs and stockroom tasks while delivering exceptional customer service.

The role requires flexibility, teamwork, and the ability to work weekends. English is an asset; experience with children is a plus in a family-friendly LEGO environment.

Qualifications

• Experience in a fast-paced retail environment
• Willingness to work flexible hours, including weekends
• Autonomy, organization, proactivity, punctuality and reliability
• Strong customer service mindset with team orientation
• English proficiency; experience with children is a plus

Responsibilities

• Greet guests and handle cash register operations while upholding a professional, friendly demeanor
• Maintain a clean, safe, visually appealing store environment and adhere to visual standards
• Assist in stockroom receiving, stockroom upkeep, and safety compliance
• Resolve customer issues and escalate to management when needed
• Engage customers and promote loyalty programs and promotions
• Support and execute merchandising and display standards and store operations

Skills

Retail experience

Customer service

Flexibility

Autonomy

Organization

Interpersonal skills

English proficiency

Job description

Responsibilities

• Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times.
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO® Brand Retail visual standards.
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations.
• Resolve customer issues and report challenging situations to manager.
• Customer engagement.
• Use of promotional materials, loyalty programs.
• Assurer une expérience unique à tous nos visiteurs via un accueil personnalisé, chaleureux, convivial et amusant (par le jeu).
• Animer les aires de jeux pour faire découvrir nos produits.
• Conseiller et Vendre : grâce à votre écoute et votre expertise produits, vous orientez le client dans ses choix.
• Encaisser selon les procédures et standards en vigueur.
• Fidéliser notre clientèle en proposant notre programme de fidélité.
• Encourager le feedback de nos clients de sorte à optimiser notre qualité de service.
• Maintenir les normes visuelles, de merchandising, et de réception et rangement des stocks en vigueur au sein de LEGO® Brand Retail.
• Participer à toute autre activité selon les besoins du magasin.
• Cette liste de missions n'est pas exhaustive et vous pourrez vous voir confier des responsabilités annexes par le(a) Directeur(-rice) du LEGO® store ou son adjoint(e).

Qualifications

• Appétence à travailler dans un environnement dynamique et y contribuer.
• Une expérience retail dans un environnement exigeant et centré sur le service client.
• Polyvalence, disponibilité, capacité à travailler selon des horaires flexibles, y compris le week-end.
• Autonomie, sens de l'organisation, rigueur, proactivité, ponctualité et assiduité.
• Qualités relationnelles, esprit d'équipe et sens du service au client.
• La maîtrise de l’anglais et une expérience de travail avec des enfants seraient des atouts.

Contract

un poste à temps plein en CDD 35h avec une formation complète.

Benefits

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.

Hybrid Working

Your workplace will be the office, store or factory specified in this advert. Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team. Learn more about our benefits, culture and workplace experience here.

Company Values

Nous recherchons des personnes enthousiastes pour rejoindre notre équipe de conseiller.ères de vente dans notre LEGO® Store de Lille. Nos LEGO® stores sont le porte flambeau de nos valeurs qui intègrent la qualité, l’imagination, la créativité, l’amusement, l’apprentissage et la bienveillance. Notre rôle est de créer une expérience unique pour chacun de nos visiteurs. Ce que nous vous offrons : La mission de LEGO® est d’« Inspirer and Développer les Constructeurs de Demain ». Notre objectif est de l’appliquer également à nos collaborateurs. Dans cette perspective, nous leur offrons un environnement de travail fun et stimulant et les soutenons dans leur développement personnel et professionnel.

EEO Statement

Le groupe LEGO® est fier d’être un employeur qui respecte l’égalité des chances. Nous nous engageons à garantir l’égalité des chances en matière d’emploi et de rémunération, indépendamment de la race, de la religion, du sexe, de l’origine nationale, de l’orientation sexuelle, du handicap ou de l’identité sexuelle. Le groupe LEGO® s’engage pleinement en faveur des droits et du bien‑être des enfants dans le monde entier. Les candidats qui se voient proposer des postes à fort engagement auprès des enfants sont tenus de participer à une vérification des antécédents en matière de protection de l’enfance, en tant que condition de l’offre. Nous vous remercions de partager notre engagement mondial en faveur des droits de l’enfance.

Vision

It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, and having fun. Build your career brick by brick and play your part in continuing our mission to “inspire and develop the builders of tomorrow”.