Uptime service leader F/M

FLEXIS S.A.S; Lyon; On-site; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Salaire compétitif

Opportunités de développement de carrière

Culture d'entreprise collaborative

Impact significatif sur la logistique urbaine

Job summary

Une entreprise innovante dans le secteur de la logistique verte recherche un Uptime Service Leader passionné pour rejoindre son équipe dynamique à Lyon. Ce rôle clé vise à maximiser la disponibilité des véhicules grâce à une conception de services stratégique et à l'optimisation des processus. Vous aurez l'opportunité de travailler dans un environnement de start-up en pleine croissance, où votre expertise en gestion de projet et en analyse de données fera une réelle différence. Si vous êtes motivé par le défi entrepreneurial et souhaitez contribuer à un avenir durable, cette position est faite pour vous.

Qualifications

• Expérience prouvée en conception de services, de préférence dans l'automobile ou la logistique.
• Compréhension des véhicules électriques et de la gestion de flotte.

Responsibilities

• Définir et développer le contenu du service et sa proposition de valeur.
• Gérer les phases de test et valider les facteurs clés de succès avec les utilisateurs.

Skills

Conception de services

Gestion de flotte

Maintenance prédictive

Analyse de données

Leadership

Gestion de projet

Cartographie du parcours client

Optimisation des processus

Compétences en résolution de problèmes

Bilingue français et anglais

Job description

Flexis is a new company in the green logistics sector, on a mission to create more sustainable societies and change the way we move through cities.

We will become the primary provider of electrified last mile delivery services through connected solutions and vehicles for our B2B partners and customers.

We are a team of diverse peers looking to create a future company which will grow to 100+ collaborators over the next six months across 3 launch markets.

We aim to rapidly reach a significant size with sales in excess of EUR2Bn. We are thinking big and fast. We will operate at the junction between electric vehicles and the digital world.

Being part of the Flexis team will offer you a strong opportunity to bring your passion, experience and startup mindset to move forward with a more sustainable environment.

Job Description

We are seeking a dynamic Uptime Service Leader for a permanent contract in Lyon (69).

The goal of the UPTIME Service is to maximize the vehicles availability.

The UPTIME Service Leader is in charge to define, develop, deploy, maintain and monitor the performance of the service, as well as the tools and methods to enable its proper execution from an end-to-end perspective considering the entire customer value chain.

Main activities

• Define the content of the service and its value proposition.
• Coordinate the development of the functionalities that constitute the service.
• Manage test phases and validate key success factors with end users.
• Develop and optimize tools and methods.
• Deploy tools and methods end-to-end in the customer value chain.
• Collect end user feedbacks/needs for the sake of continuous improvement.
• Manage the measurement of service performance.
• Prepare and define requirements to our partners from the Renault Group, Volvo Group and others technological partners and be responsible to set corresponding SLAs.
• Be the expert in this area for support Sales & Marketing team as well as other Flexis organization on request.

Qualifications

Required Skills & Qualifications

• Proven experience in service design, preferably in automotive, logistic or technology sectors.
• Strong understanding of electric vehicles, fleet management, and predictive maintenance.
• Excellent problem-solving skills and the ability to think strategically and innovatively.
• Experience with customer journey mapping, service blueprinting, and process optimization.
• Strong leadership and project management skills, with the ability to manage cross-functional teams.
• Proficiency in data analysis and the use of digital tools to enhance service delivery.
• Fluent in both English and French.

Additional Information

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing start-up environment.
• Career development and growth opportunities.
• Collaborative and inclusive company culture.
• The chance to make a significant impact on the future of urban logistics and sustainability.

You’re a driven and results-oriented individual with a passion for customer satisfaction and service quality? You’d like the entrepreneurial challenge of setting up a new customer experience from a blank canvas?

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Motor Vehicle Manufacturing