Travel Unit Services Ops Lead: Capacity & Budget

1047 Amadeus S.A.S. (Nice); Villeneuve-Loubet; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working model

Learning opportunities

Competitive rewards

Global environment

Job summary

Amadeus S.A.S. (Nice) seeks a Travel Unit Services Operations Lead (Budget & Resource) to strengthen how budgets, capacity and resource needs are planned and governed for Travel Unit Services Engineering.

The role serves as an operational lead across multiple organizations, aligning financial indicators, demand trends and workforce requirements to enable informed decisions and predictable delivery capacity.

Qualifications

• Experience in operations management, program management, financial planning, workforce planning, portfolio management or Engineering delivery coordination.
• Demonstrated ability to lead cross-functional initiatives involving multiple stakeholders, priorities and decision-makers in a matrix environment.
• Strong understanding of capacity planning, resource management, budget management and operational performance monitoring.
• Ability to translate complex operational and financial information into clear reporting, recommendations and actionable decisions.
• Effective stakeholder management, communication and influencing skills, with the ability to build alignment across diverse teams.
• Data-driven and structured approach, with experience using reporting, dashboards and KPIs to support decision-making.
• Continuous improvement mindset, with a focus on simplifying processes, enhancing transparency and improving operational efficiency.

Responsibilities

• Lead the Travel Unit Services capacity management program, aligning budget, workforce capacity, skills, recruitment plans and demand forecasts through the RADAR framework.
• Develop and maintain an operating model that connects budget allocation, FTE capacity, workforce footprint and recruitment activities with portfolio priorities and anticipated demand.
• Coordinate resource planning, hiring needs, workload visibility and capacity monitoring across Services Engineering and relevant stakeholder groups.
• Establish reporting, governance routines and KPIs that provide visibility into capacity, recruitment progress, workload and demand gaps.
• Drive continuous improvements to workforce planning processes, data quality, reporting and decision-making practices.

Skills

Operations management

Program management

Financial planning

Workforce planning

Portfolio management

Engineering delivery coordination

Job description

Amadeus S.A.S. (Nice) seeks a Travel Unit Services Operations Lead (Budget & Resource) to strengthen how budgets, capacity and resource needs are planned and governed for Travel Unit Services Engineering.

The role serves as an operational lead across multiple organizations, aligning financial indicators, demand trends and workforce requirements to enable informed decisions and predictable delivery capacity.