Global Travel Agency Growth & Operations Lead

American Business College Paris; Paris; On-site; EUR 40,000 - 80,000; Full time

Job summary

American Business College Paris seeks a Travel Agency Manager (Branch Manager – Travel Manager) to oversee daily operations, optimize commercial offers, and stay abreast of travel trends. You will lead staff, manage relationships with tour operators and airlines, and ensure customer satisfaction while driving strategic growth.

The role requires strategic thinking, leadership and strong communication, with a focus on service excellence and compliance with regulations.

Qualifications

• Customer service orientation and client satisfaction focus.
• Strong communication with staff, partners and customers.
• Ability to lead and grow a team in a travel environment.

Responsibilities

• Oversee and monitor daily agency operations to ensure smooth customer service.
• Manage and train staff, set performance goals, and foster a cohesive team environment.
• Maintain relationships with tour operators, airlines, and other partners.
• Ensure regulatory compliance and company policies.

Skills

Customer service

Communication

Team management

Negotiation

Education

Business management degree

Job description

American Business College Paris seeks a Travel Agency Manager (Branch Manager – Travel Manager) to oversee daily operations, optimize commercial offers, and stay abreast of travel trends. You will lead staff, manage relationships with tour operators and airlines, and ensure customer satisfaction while driving strategic growth.

The role requires strategic thinking, leadership and strong communication, with a focus on service excellence and compliance with regulations.