Technicien/Technicienne Support Client - Logiciels Imagerie Médicale

MEDIN +

Illkirch-Graffenstaden

Ibrido

EUR 29.000 - 35.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

Tickets restaurant

Mutuelle health plan

Company savings plan

Gift vouchers

Remote work option

Descrizione del lavoro

Une entreprise de téléradiologie à Illkirch-Graffenstaden, recherche un Technicien/Technicienne Support Client pour fournir un support technique et client sur des produits logiciels d'imagerie. Les responsabilités incluent la gestion des appels de support, la résolution des incidents, et la gestion d'installations sur site ou à distance. Le candidat idéal aura un diplôme en informatique et des compétences interpersonnelles excellentes. Le poste est à temps plein avec des options de télétravail et un salaire entre 29 000 € et 35 000 € par an.

Competenze

Diplôme en informatique ou expérience équivalente nécessaire.
Connaissances solides en matériel, périphériques et dispositifs d'imagerie industrielle.
Capacité à travailler de manière autonome avec reporting régulier.

Mansioni

Qualifier et gérer les appels et tickets de support client.
Diagnostiquer et résoudre les incidents logiciels et matériels.
Préparer et installer des logiciels sur les serveurs des clients.
Participer à des rotations de garde et répondre aux alertes Zabbix.
Gérer le cycle de vie des projets et communiquer avec les parties prenantes.

Conoscenze

Proficient office software skills

Knowledge of hardware and peripherals

Experience with web applications

Effective time-management

Analytical mindset

Excellent communication

Formazione

Diploma in computer science or related experience

Descrizione del lavoro

Technicien/Technicienne Support Client - Logiciels Imagerie Médicale

Location: Illkirch‑Graffenstaden, Grand Est, France

MEDIN+ is a leader in medical imaging tele‑radiology, supporting over 6 million patients per year across France. The role is based in our e‑Media subsidiary, responsible for providing technical and customer support for imaging software products.

Responsibilities

Qualify and handle customer support calls and tickets, including troubleshooting and incident analysis.
Diagnose and resolve software and hardware incidents, ensuring accurate documentation.
Maintain ticket system, update client data, and close tickets following a rigorous review process.
Prepare and install software on client servers, including configuration of manufacturing, archiving, and MediaBOX solutions.
Conduct on‑site or remote installations and provide product training to clients.
Participate in on‑call rotations (night/week‑end) and respond to Zabbix alerts.
Assist with equipment deployment, inventory monitoring, and coordination of setup for new clients.
Manage project lifecycle: create projects in SI, ensure prerequisites, and communicate with stakeholders.

Qualifications

Diploma in computer science or related experience.
Proficiency with office software and solid knowledge of hardware, peripherals, and industrial imaging devices.
Experience with web applications and database systems.
Strong time‑management, prioritization, and teamwork abilities.
Excellent interpersonal skills, analytical mindset, and clear communication.
Ability to work independently with regular reporting.

Benefits