Technical Support & Training Manager

Geely Auto Europe; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Geely France is seeking an After-sales Technical Support & Training Manager to lead the technical support and training functions across the global after-sales network. You will oversee complex vehicle issue diagnosis, issue resolution, and the development of comprehensive training programs to raise service quality.

The role requires coordinating with distributors, dealers, R&D, and Quality teams to enhance technical capability and customer satisfaction, while traveling domestically and

Qualifications

• 5+ years of experience in automotive after-sales, technical support, or training.
• Strong expertise in vehicle systems diagnosis, fault analysis, and service operations.
• Experience with EV/HEV technologies and high-voltage system safety is preferred.
• Excellent leadership, communication, and cross-cultural collaboration skills.
• Fluent in English (written and spoken); additional languages are a plus.
• Willingness to travel frequently domestically and internationally.

Responsabilités

• Lead the technical support team to provide timely and professional support to distributors and dealers.
• Manage the resolution of critical and complex vehicle issues, including root cause analysis and escalation to R&D and Quality teams.
• Oversee the development and release of technical information, including service bulletins, repair guidelines, and diagnostic procedures.
• Monitor field technical cases and provide strategic insights to drive product and service improvements.
• Support major service campaigns, recalls, and technical improvement initiatives.
• Develop and execute the annual technical training strategy for global or regional dealer networks.
• Oversee the design, delivery, and continuous improvement of training programs for technicians, service advisors, and technical managers.
• Ensure training content accuracy and alignment with new product technologies, EV systems, and diagnostic tools.
• Evaluate training effectiveness, set certification standards, and manage technician competency development.
• Manage training resources, including trainers, facilities, digital learning platforms, and training materials.
• Lead, mentor, and develop a high-performing technical support and training team.
• Establish performance KPIs, ensure effective workflows, and drive continuous improvement within the department.
• Work closely with R&D, Quality, Product Planning, and Market teams to ensure high service readiness for new model launches.
• Provide field support through dealer audits, capability assessments, and technical readiness checks.
• Support strategic markets by offering on-site technical assistance, technical training, and capability enhancement.
• Collect field feedback, identify recurring issues, and initiate corrective actions or technical campaigns.
• Ensure consistent service quality and technical standards across all dealer networks.

Connaissances

Leadership

Technical leadership

Cross-cultural collaboration

Vehicle systems diagnosis

Fault analysis

Service operations

Travel readiness

English fluency

Formation

Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related fields

Outils

LMS platforms

e-learning development

digital training tools

Description du poste

The Team

At Geely France, we are a dynamic blend of young talent and seasoned industry experts, all driven by Geely’s global spirit of innovation and a deep-rooted understanding of the French automotive market. As a new entrant backed by a global powerhouse, we embrace the challenge of redefining mobility. We are committed to long-term success by delivering premium BEV and PHEV solutions that meet the high expectations of local drivers. Our approach is agile and collaborative, ensuring that we—including our partners—set new benchmarks for quality and sustainability in France.

The Team

At Geely France, we are a dynamic blend of young talent and seasoned industry experts, all driven by Geely’s global spirit of innovation and a deep-rooted understanding of the French automotive market. As a new entrant backed by a global powerhouse, we embrace the challenge of redefining mobility. We are committed to long-term success by delivering premium BEV and PHEV solutions that meet the high expectations of local drivers. Our approach is agile and collaborative, ensuring that we—including our partners—set new benchmarks for quality and sustainability in France.

The Role

The After-sales Technical Support & Training Manager is responsible for leading the technical support and training functions within Geely’s global after-sales network. This role oversees the diagnosis of complex technical issues, ensures efficient problem resolution, and develops comprehensive training programs to enhance service quality. The manager will collaborate closely with distributors, dealers, R&D and quality teams to elevate the overall technical capability and customer satisfaction.

Key Responsibilities

Technical Support Management

• Lead the technical support team to provide timely and professional support to distributors and dealers.
• Manage the resolution of critical and complex vehicle issues, including root cause analysis and escalation to R&D and Quality teams.
• Oversee the development and release of technical information, including service bulletins, repair guidelines, and diagnostic procedures.
• Monitor field technical cases and provide strategic insights to drive product and service improvements.
• Support major service campaigns, recalls, and technical improvement initiatives.

Training Management

• Develop and execute the annual technical training strategy for global or regional dealer networks.
• Oversee the design, delivery, and continuous improvement of training programs for technicians, service advisors, and technical managers.
• Ensure training content accuracy and alignment with new product technologies, EV systems, and diagnostic tools.
• Evaluate training effectiveness, set certification standards, and manage technician competency development.
• Manage training resources, including trainers, facilities, digital learning platforms, and training materials.

Team Leadership & Cross-functional Collaboration

• Lead, mentor, and develop a high-performing technical support and training team.
• Establish performance KPIs, ensure effective workflows, and drive continuous improvement within the department.
• Work closely with R&D, Quality, Product Planning, and Market teams to ensure high service readiness for new model launches.
• Provide field support through dealer audits, capability assessments, and technical readiness checks.

Field Operations & Dealer Network Support

• Support strategic markets by offering on-site technical assistance, technical training, and capability enhancement.
• Collect field feedback, identify recurring issues, and initiate corrective actions or technical campaigns.
• Ensure consistent service quality and technical standards across all dealer networks.

Qualifications

• Bachelor’s degree or above in Automotive Engineering, Mechanical Engineering, or related fields.
• 5+ years of experience in automotive after-sales, technical support, or training;
• Strong expertise in vehicle systems diagnosis, fault analysis, and service operations.
• Experience with EV/HEV technologies and high-voltage system safety is preferred.
• Excellent leadership, communication, and cross-cultural collaboration skills.
• Fluent in English (written and spoken); additional languages are a plus.
• Willingness to travel frequently domestically and internationally.

Preferred Skills

• OEM after-sales management experience (global or regional).
• Familiarity with digital training tools, LMS platforms, and e-learning development.
• Strong analytical abilities and experience using data to improve service performance.
• Customer-focused mindset and ability to manage multiple stakeholders.

Geely’s mission is to create a smart mobility experience that exceeds user expectations, become a tech-driven global auto company and the most competitive and respectable Chinese auto brand in the world.