Technical Support Engineer (NI & RF) – Customer-Focused Problem Solver

City of Shakopee, MN; Colombes; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Emerson is seeking a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI) to help customers overcome complex technical challenges and achieve long‑term success with our solutions. You will own customer interactions, provide technical guidance, deliver training, and report feedback to R&D while collaborating with cross‑functional teams across regions.

You will troubleshoot installations and configurations, escalate issues when needed, and actively contribute to knowledge

Qualifications

• Eligibility to obtain and maintain French security clearance.
• Bachelor's degree in engineering, computer science, or related field; or equivalent practical experience.
• Experience with one or more programming environments; familiarity with LabVIEW is an advantage.
• Willingness to travel up to 10% as required to support business and customer needs.

Responsabilités

• Resolve customer technical issues related to the installation, configuration, implementation, and maintenance of Emerson Test & Measurement (NI) products and platforms.
• Take full ownership of customer interactions, including effective escalation of complex cases to internal engineering or product teams while maintaining clear and professional communication.
• Identify and report product design, reliability, and maintainability feedback to Research & Development teams.
• Recognize potential commercial opportunities during support engagements and share relevant insights with Sales and Account teams.
• Provide technical guidance and support to internal stakeholders across functions.
• Deliver customer education through technical training sessions, workshops, and hands-on engagements.
• Support customers throughout product startup, troubleshooting, and long-term solution maintenance.
• Create, document, and share technical knowledge to enable customer self-service, leveraging Knowledge-Centered Service (KCS) practices.

Description du poste

Emerson is seeking a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI) to help customers overcome complex technical challenges and achieve long‑term success with our solutions. You will own customer interactions, provide technical guidance, deliver training, and report feedback to R&D while collaborating with cross‑functional teams across regions.

You will troubleshoot installations and configurations, escalate issues when needed, and actively contribute to knowledge