Medior Technical Support Engineer

Emerson; Colombes; Sur place; EUR 48 000 - 62 000; Plein temps

Résumé du poste

Emerson is seeking a Technical Support Engineer in Colombes, France, to help customers overcome complex technical challenges across Emerson Test & Measurement (NI) products. You will serve as a trusted technical partner, combining engineering depth with strong communication to drive satisfaction and product improvements.

Responsibilities include resolving installation and configuration issues, guiding customers, reporting feedback to R&D, and delivering training.

Qualifications

• Bachelor's degree in engineering, CS, or related field, or equivalent practical experience.
• Professional English proficiency (minimum B2).
• Eligibility to obtain French security clearance.

Responsabilités

• Resolve technical issues for installation, configuration, implementation, and maintenance.
• Own customer interactions; escalate complex cases with clear communication.
• Report design, reliability, and maintainability feedback to R&D.
• Identify potential opportunities and share insights with Sales.
• Provide technical guidance to internal stakeholders.
• Deliver education through training sessions and workshops.
• Support customers during startup, troubleshooting, and long-term maintenance.
• Create knowledge articles for customer self-service using KCS practices.

Connaissances

English B2

Troubleshooting

Technical communication

Customer-facing

Cross-functional collaboration

Formation

Bachelor's degree in engineering or CS

Outils

LabVIEW

Description du poste

Position Summary:

At Emerson, our mission is to empower engineers and scientists with innovative systems that accelerate productivity, discovery, and technological progress. As a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI), you will play a critical role in helping customers overcome complex technical challenges and achieve long‑term success with our solutions.

Job Description

At Emerson, our mission is to empower engineers and scientists with innovative systems that accelerate productivity, discovery, and technological progress. As a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI), you will play a critical role in helping customers overcome complex technical challenges and achieve long‑term success with our solutions.

You will act as a trusted technical partner, combining deep technical expertise with strong problem‑solving and communication skills to support customers, influence product evolution, and advocate for their needs across the organization.

In This Role, Your Responsibilities Will Be:

• Resolve customer technical issues related to the installation, configuration, implementation, and maintenance of Emerson Test & Measurement (NI) products and platforms.


• Take full ownership of customer interactions, including effective escalation of complex cases to internal engineering or product teams while maintaining clear and professional communication.


• Identify and report product design, reliability, and maintainability feedback to Research & Development teams.


• Recognize potential commercial opportunities during support engagements and share relevant insights with Sales and Account teams.


• Provide technical guidance and support to internal stakeholders across functions.


• Deliver customer education through technical training sessions, workshops, and hands‑on engagements.


• Support customers throughout product startup, troubleshooting, and long‑term solution maintenance.


• Create, document, and share technical knowledge to enable customer self‑service, leveraging Knowledge‑Centered Service (KCS) practices.

Who You Are:

You enjoy solving complex technical problems and experience satisfaction when turning challenges into clear, practical solutions. You communicate effectively, adapting technical information to suit diverse audiences while building trust and strong working relationships. You collaborate openly with peers and cross‑functional teams, value shared learning, and remain adaptable and resilient in a dynamic, customer‑focused environment.

For This Role, You Will Need:

• Eligibility to obtain and maintain French security clearance, in accordance with applicable regulations.


• A bachelor’s degree in engineering, computer science, or a related field, or equivalent practical experience (backgrounds such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).


• Professional‑level English proficiency (minimum B2).


• Experience with one or more programming environments; familiarity with LabVIEW is an advantage.


• Willingness and ability to travel up to 10% as required to support business and customer needs.

Preferred Qualifications That Set You Apart:

• Knowledge or practical experience in Radio Frequency (RF) technologies.


• Strong communication skills with the ability to clearly explain technical concepts to both technical and non‑technical audiences; additional language skills (Italian, German, or Spanish) are a plus.


• A structured, analytical problem‑solving approach, with the ability to identify root causes and propose effective solutions.


• A solid technical foundation, including familiarity with electronic circuit design concepts and basic electronic instrumentation.


• Comfort working in a fast‑paced, evolving environment with varied daily challenges.


• A collaborative mindset and experience working effectively within cross‑functional, international teams.


• Previous customer‑facing experience in technical support, service, or application engineering roles.

Our Culture and Commitment To You:

At Emerson, we are committed to creating a workplace where every individual feels valued, respected, and empowered to grow. We foster a culture that encourages innovation, collaboration, and diverse perspectives—because we know that the best ideas come from inclusive teams working together.

We invest in your development through continuous learning opportunities, mentorship, and clear career pathways, supporting your professional growth and long‑term success. Guided by our values, we strive to make a positive impact on our customers, our communities, and the world around us. Learn more about our Culture & Values and our commitment to Diversity, Equity & Inclusion at Emerson.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award‑winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!