Maintenance Engineer

HeyGears GmbH; Paris; On-site; EUR 45,000 - 65,000; Full time

Job summary

HeyGears GmbH in Paris area seeks a hands-on Technical Support Leader to guide on-site and remote customer projects, install and commission equipment, and deliver expert training on scanners, software, and 3D printers.

The role requires travel, at least one year in technical support, proven leadership, CAD/PLC knowledge, and superb communication. You will mentor specialists, analyze support metrics, and help shape service standards in a fast-growing company.

Qualifications

• 1+ year of experience in technical support environment
• Ability to travel domestically and overseas
• Proven leadership experience in managing teams
• Strong CAD and PLC understanding with electrician knowledge preferred
• Excellent customer-facing and interpersonal skills with strong business sense
• Excellent listening and presentation skills
• Advanced troubleshooting and multi-tasking skills
• Ability to quickly learn HeyGears technology
• Flexible with a dynamic, growing company

Responsibilities

• Conduct on-site or video field surveys of customer workplaces and provide site improvement proposals.
• Conduct equipment installation, testing and commissioning.
• Provide full process training to client including scanner operation, software operation, and 3D printer operation.
• Provide technical assistance and support for incoming questions and issues; guide customers through troubleshooting.
• Follow up with customers, provide feedback and see problems through to resolution.
• Ensure proper recording, documentation and closure of all incidents.
• Develop service procedures, policies and standards for Technical Support and implement processes to delight customers.
• Recruit, lead, mentor, motivate and develop Technical Support Specialists to ensure world-class service and support.
• Track, monitor, report and analyze Technical Support and customer success metrics, highlighting trends and outlining next steps

Skills

Travel

Leadership

CAD knowledge

PLC understanding

Customer-facing skills

Listening & presentation

Troubleshooting

Learn HeyGears tech fast

Adaptability in a growing company

Tools

CAD

PLC

Job description

“Everyone can make a change, we encourage innovation.”

We want everyone to be part of the fast growth of our company. No matter which department or position you are from, don't worry that your advice will sink to the bottom of the ocean. As long as you have the courage to say your words of wisdom, a great idea will always be accepted, and even comes with unexpected rewards. We believe that the wildest innovation will always guide ways to most unexpected harvests.

https://www.heygears.com/en

• 1. Work with overseas sales to conduct on-site or video field survey of customer workplace, and provide site improvement proposal；
• 2. Conduct equipment installation, testing and commissioning;
• 3. Provide full process training to client including scanner operation, software operation, and 3D printer operation;
• 4. Provide technical assistance and support for incoming questions and issues. Walk customers through troubleshooting process;
• 5. Follow up with customers, provide feedback and see problems through to resolution;
• 6. Ensure proper recording, documentation and closure of all incidents;
• 7. Develop service procedures, policies and standards for Technical Support, implement processes needed to delight our customers;
• 9. Recruit, lead, mentor, motivate and develop Technical Support Specialists to ensure we provide world class service and support;
• 10. Track, monitor, report and analyze Technical Support and customer success metrics, highlighting trends and outlining next steps

Requirements:

• 3. Able to travel both domestic and overseas;
• 4. Not less than 1 years’ experience in technical support environment;
• 5. Proven ability to manage and lead team;
• 6. Skilled in using CAD, can understand the schematic diagram, understand PLC, have advanced electrician certificate is preferred;
• 7. Excellent customer-facing / interpersonal skills with strong business sense;
• 8. Excellent listening and presentation skills;
• 9. Advanced troubleshooting and multi-tasking skills;
• 10. Able to quickly and effectively learn Heygears technology;
• 11. Able to be flexible with dynamic, growing company